Assistant Branch Manager

Franklin-Mint-Federal-Credit-Union-1; Media (Delaware County); On-site; USD 60,000 - 90,000; Full time

Job summary

Franklin Mint Credit Union seeks a Branch Manager to oversee daily operations, mentor staff, and drive exceptional member service. You will strive to meet sales targets, manage onboarding of business accounts, and ensure compliance with policies and security.

Occasional travel to other branches and engagement in community events are expected. Responsibilities include staff supervision, training, and supporting budgeted goals while maintaining high member satisfaction and operational excellence

Qualifications

• Experience supervising retail or financial services staff.
• Strong customer service and sales focus.
• Knowledge of bank operations and compliance basics.

Responsibilities

• Overall branch management and supervision of staff.
• Mentor, train, and develop employees; meet sales targets.
• Manage onboarding of business accounts and client referrals.
• Ensure adherence to policies, security, and audit procedures.
• Support branch manager in budgeting, reports, and promotions.
• Engage in community events and partner development.

Skills

Customer service

Interpersonal

Presentation skills

Motivated/Works independently

Supervisory skills

Sales/negotiation

Analytical/problem solving

Organizational skills

Detail oriented

Verbal/written skills

Microsoft Office

Education

Bachelor's degree

NMLS license

Tools

Microsoft Office

Job description

SummaryIn coordination with and under the direction of the Branch Manager, is accountable for overall management of the Branch ensuring that high levels of member service are maintained by all employees. Supervises, mentors and trains employees as needed. Ensures that sales objectives are met and extraordinary member service is achieved. Responsible for the overall productivity and operational effectiveness of the Branch.Key ResponsibilitiesAssumes the responsibilities of Branch Manager in the absence of the Branch Manager. Acts as the operational expert in the branch and assists the Branch Manager to ensure that all Company policies and procedures are followed and maintained.Assists the Branch Manager and branch employees in achieving budgeted sales goals and production objectives.Counsels members on various financial services and products. Assists staff with general problem solving, cross selling and business development. Provides appropriate referrals (wealth, mortgage, business services, etc.) when identified.Maximizes member satisfaction by ensuring exceptional service is being provided throughout the branch. Sets quality standards in the service area and develops a team atmosphere. Conducts and maintains member relations activities, including the resolution of any complaints.Responsible for accurate opening, servicing and onboarding of business accounts. Stays current on business account processes and procedures. Supports Relationship Managers in engagement of both new and existing business members.Assists in the selection, training, supervision, and evaluation of branch staff.Ensures that in-branch greeting program is in place to ensure positive member experiences and support adoption of member facing technologies. Possesses an advanced understanding of digital service solutions to support member adoption of FMFCU online/mobile banking.Adheres to and supervises the adherence to the member onboarding program. Coordinates activities to implement the institution's policies, procedures, and practices in daily operations serving as an expert on the credit union's products, services, and policies. Implements and maintains established member authentication, security, and audit procedures and policies. Ensures that employees work within the company policies to preserve the security of Company assets while maintaining a safe work environment. Ensures that branch quality control standards are met.Implements marketing promotions. Represents FMFCU in various Sponsor locations and SEG partner functions to enhance image and develop additional business. Participates in and supports branch and community events. Supports Branch Manager in existing partner development. Tracks and prepares operational/sales reports for the Branch Manager.Responsible for daily settlement of branch cashboxes, vaults, cash recyclers, ATMs, ITMs, and all negotiable instruments.Obtains Medallion Stamp certification and participates in notary program.Maintains knowledge of and implements budget and cost control functions.Travels to other branch locations on occasion.Is responsible for adhering to operational controls, including compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Credit Union and its members.Education/ExperienceBachelors degree with a minimum of 1 year of demonstrated supervisory experience in a retail or financial services environment OR 5-7 years of financial service experience.NMLS license requiredOther QualificationsStrong demonstrated abilities required:Customer/Member ServiceInterpersonal/Team PlayerPresentation SkillsMotivated/Works IndependentlySupervisory SkillsSales/Negotiation SkillsAnalytical/Problem SolvingOrganizational SkillsDetail OrientedVerbal/Written SkillsMicrosoft OfficePrioritize/Multi-taskAlso required:Ability to work a flexible scheduleAbility to travel occasionallyMust maintain confidentialityAbility to lead and mentor othersPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Other DutiesThis job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.Equal Employment OpportunityFMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.