Assistant Branch Manager

Franklin Mint Federal Credit Union, Inc.; Media, Northern (Delaware County, KY); Hybrid; USD 58,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus opportunities

Paid time off

Medical, dental and vision plans

401K with employer contribution and-ḿ

Job summary

Franklin Mint Federal Credit Union, Media branch, seeks an experienced Branch Manager to oversee daily operations, ensure top-tier member service, and drive sales performance in a full-time role. You will mentor staff, manage budgets, and coordinate with Relationship Managers to grow business members.

Responsibilities include onboarding business accounts, implementing security and audit controls, and leading a team to meet service levels while adhering to regulatory requirements.

Qualifications

• Bachelor's degree with 1 year supervisory experience OR 5-7 years in financial services.
• NMLS license required.
• Strong abilities in customer service, teamwork, presentation, and sales.

Responsibilities

• Acts as Branch Manager in their absence and ensures policy adherence.
• Helps achieve budgeted sales goals and production objectives.
• Counsels members on financial services and cross-sells; makes referrals.
• Maximizes member satisfaction and handles complaints to maintain service quality.
• Onboards business accounts and supports Relationship Managers.
• Supervises and trains branch staff; ensures onboarding and security procedures are followed.
• Leads marketing promotions and participates in sponsor/partner events.
• Oversees daily cash handling, vaults, ATMs, and negotiable instruments.

Skills

Customer Service

Supervisory Skills

Sales/Negotiation

Interpersonal/Team Player

Verbal/Written Skills

Organizational Skills

Problem Solving

Education

Bachelor's degree

Tools

NMLS License

Job description

Job Details

Job Location: Media Branch - Media, PA 19063

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $27.67 - $37.42 Hourly

Summary

In coordination with and under the direction of the Branch Manager, is accountable for overall management of the Branch ensuring that high levels of member service are maintained by all employees. Supervises, mentors and trains employees as needed. Ensures that sales objectives are met and extraordinary member service is achieved. Responsible for the overall productivity and operational effectiveness of the Branch.

Key Responsibilities

• Assumes the responsibilities of Branch Manager in the absence of the Branch Manager. Acts as the operational expert in the branch and assists the Branch Manager to ensure that all Company policies and procedures are followed and maintained.
• Assists the Branch Manager and branch employees in achieving budgeted sales goals and production objectives.
• Counsels members on various financial services and products. Assists staff with general problem solving, cross selling and business development. Provides appropriate referrals (wealth, mortgage, business services, etc.) when identified.
• Maximizes member satisfaction by ensuring exceptional service is being provided throughout the branch. Sets quality standards in the service area and develops a team atmosphere. Conducts and maintains member relations activities, including the resolution of any complaints.
• Responsible for accurate opening, servicing and onboarding of business accounts. Stays current on business account processes and procedures. Supports Relationship Managers in engagement of both new and existing business members.
• Assists in the selection, training, supervision, and evaluation of branch staff.
• Ensures that in-branch greeting program is in place to ensure positive member experiences and support adoption of member facing technologies. Possesses an advanced understanding of digital service solutions to support member adoption of FMFCU online/mobile banking.
• Adheres to and supervises the adherence to the member onboarding program. Coordinates activities to implement the institution's policies, procedures, and practices in daily operations serving as an expert on the credit union's products, services, and policies. Implements and maintains established member authentication, security, and audit procedures and policies. Ensures that employees work within the company policies to preserve the security of Company assets while maintaining a safe work environment. Ensures that branch quality control standards are met.
• Implements marketing promotions. Represents FMFCU in various Sponsor locations and SEG partner functions to enhance image and develop additional business. Participates in and supports branch and community events. Supports Branch Manager in existing partner development. Tracks and prepares operational/sales reports for the Branch Manager.
• Responsible for daily settlement of branch cashboxes, vaults, cash recyclers, ATMs, ITMs, and all negotiable instruments.
• Obtains Medallion Stamp certification and participates in notary program.
• Maintains knowledge of and implements budget and cost control functions.
• Travels to other branch locations on occasion.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Credit Union and its members.

QualificationsEducation/Experience

Bachelors degree with a minimum of 1 year of demonstrated supervisory experience in a retail or financial services environment OR 5-7 years of financial service experience.

NMLS license required

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Presentation Skills
• Motivated/Works Independently
• Supervisory Skills
• Sales/Negotiation Skills
• Analytical/Problem Solving
• Organizational Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

Also required:

• Ability to work a flexible schedule
• Ability to travel occasionally
• Must maintain confidentiality
• Ability to lead and mentor others

Physical Requirements

• Ability to sit or stand for extended periods
• Frequent use of hands/fingers for typing, operating standard office equipment, and cash handling
• Ability to hear and speak clearly
• Visual acuity to read computer screens and written documents
• Occasional lifting of objects up to 15 pounds
• Minimal physical exertion; occasional walking

Other Duties

This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

What we offer to our team members:

• A competitive salary
• Team Based Incentives and Performance Bonus Opportunities
• Referral Incentive Opportunities
• Generous Paid Time Off
• Medical, Dental and Vision plans
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 401K with employer contribution and match
• Employer paid life insurance/AD&D
• Supplemental insurance plan options
• Employer paid Short and Long term disability programs
• Paid Family Leave
• Tuition Reimbursement
• Training and Development Programs
• Paid Holidays
• Paid Volunteer Time Off
• Employee Assistance Programs
• Pet Insurance

Equal Employment Opportunity

FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.

Offered pay rate for this position typically aligns with the minimum to midpoint of the salary range and varies based on factors such as qualifications and experience, budget, and internal alignment.