Assistant Branch Manager

Affinity-Federal-Credit-Union-1; Madison (NJ); Sur place; USD 70 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Target incentive

Medical/Dental/Prescription coverage

401(k) plan

Profit sharing

Generous paid time off

Tuition Assistance Program

Résumé du poste

Affinity FCU is seeking an Assistant Branch Manager in Madison, NJ to lead a high-performing team and ensure exceptional member service. The role partners with the Branch Manager to coach staff, manage operations, and achieve sales goals.

The position offers a full-time schedule with a salary range of $70,000 to $75,000 annually, plus a comprehensive benefits package and opportunities for growth within Affinity FCU.

Qualifications

• A minimum of 3 years of sales/service experience at a financial institution is required.
• Management/supervisory experience is required.

Responsabilités

• Motivate employees and create a team atmosphere.
• Acts as the in charge person in the absence of Branch Manager including closing and opening the Branch.
• Handle supervisory level interactions with difficult/irate members and complex issues.
• Identify and recommend operational improvements to enhance member experience.
• Collaborate with other departments to provide a seamless member experience.
• Lead by example in sales and member experience.
• Meet branch and individual sales goals.
• Guide staff in handling difficult problems and resolve escalated disputes.

Connaissances

Sales and customer service

Leadership / supervisory experience

Formation

3+ years of sales/service experience at a financial institution

Management/supervisory experience

Description du poste

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Assistant Branch Manager

Full Time 8810 All Emp Madison, NJ, US

2 days ago Requisition ID: 1639

Salary Range: $70,000.00 To $75,000.00 Annually

In order to continually provide our members with the highest level of service, Affinity FCU is seeking an experienced, results oriented and service focused Assistant Branch Manager to join our team of professionals at our branch location in Madison, NJ.

Assistant Branch Managers are leaders who build and maintain positive relationships and are committed to excellence through attention to detail and accuracy. They respect differences within their teams and promote a collaborative team atmosphere while delivering superior sales and service to our members. The Assistant Branch Manager will work closely with the Branch Manager to help mentor and coach team members to promote individual growth.

The Assistant Branch Manager is versatile, highly proficient and able to perform in multiple roles and capacities as business needs warrant. Provides expert knowledge, quality, and expedited service to all members and representatives handling more of the complex issues that arise. Works collaboratively with managers and assists with coaching & mentoring by providing training, support and guidance to their designated team.

The starting pay range for a new hire in this role is $70-$75k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Motivate employees and create a team atmosphere.
• Acts as the “in charge” person in the absence of Branch Manager including closing and opening the of the Branch.
• Handle supervisory level interactions which include difficult/irate members and extremely complex issues independently.
• Identify and make recommendations to improve operational efficiency that enhance the member experience.
• Demonstrate continuous effort to improve operations by working cooperatively and jointly with other departments to provide quality and seamless member experience.
• Will lead by example in all aspects of sales and member experience.
• Perform with consistent accuracy, thoroughness and effectiveness.
• Meet branch and individual sales goals.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Assist members with inquiries and solve problems in a professional and courteous manner answering member requests within 24 hours.
• Attend ongoing training and seminars as appropriate.
• Ability to collaborate and work as a team.
• Able to assist members with all aspects of new account processing including savings, lending, and transactional accounts.
• Expected to conduct in depth needs assessments at an expert level to uncover member needs and recommend appropriate products and services to enhance their financial well-being that meet the standards of the credit union’s guiding principles.
• Follows-up with members to ensure satisfaction with products and services and to inquire about status of future member needs by following the onboarding process.
• Identify the development needs of staff members in partnership with the Branch Manager; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.
• Recommends, processes, and finalizes consumer loan applications along with ancillary products and services.
• Able to utilize 1Source at a high level, understands 1Source expectations and is able to coach and track individual employee’s progress.
• Is expected to assist the Branch Manager with projects and coaching as requested
• Other duties as assigned.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• A minimum of 3 years of sales/service experience at a financial institution is required.
• Management/supervisory experience is required.

MINIMUM QUALIFICATIONS

• May be required to work extended hours, including weekends.
• Excellent interpersonal and communication skills.
• Excellent organizational and follow-up skills.
• Demonstrated record of effective sales/service behaviors.
• Ability to communicate effectively and professionally with others .
• This position requires SAFE registration at the time of employment. Affinity will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Affinity policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Affinity Federal Credit Union is an Equal Opportunity Employer.

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation.

Explore career opportunities with Affinity and belong to something better.