Assistant Branch Manager

Farmers & Merchants Bank; Hampstead, Northern (MD, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Farmers & Merchants Bank is seeking an Assistant Branch Manager to lead the retail branch team, drive sales, and ensure exceptional customer service. You will coach staff, manage daily operations, and support risk and compliance while building strong relationships with consumer and small business customers.

The role emphasizes relationship building, service quality, and adherence to bank policies. This is a growth-focused position with leadership responsibilities within the Hampstead branch.

Qualifications

• Minimum of 5 years banking experience with branch operations.
• Previous branch management experience preferred.
• Experience in sales, accounting or financial analysis.
• Knowledge of state and federal banking regulations.
• Strong sales and service orientation.
• Excellent communication and teamwork.
• Detail-oriented with strong multitasking.
• Proficient with Microsoft Office.

Responsibilities

• Lead the branch team and back up Branch Manager.
• Ensure daily operations, security, audits.
• Resolve customer problems and convert to referrals.
• Deliver integrated financial services and cross-sell.
• Train staff and monitor performance.
• Support regulatory compliance and risk management.
• Foster positive community relations.

Skills

Banking experience

Branch management

Sales and financial analysis

Regulatory compliance

Communication skills

Team leadership

Microsoft Office proficiency

Education

College degree or High School Diploma plus 5 years banking experience

Tools

Microsoft Office

Job description

Effectively supports the Branch Manager by leading the retail branch team. An Assistant Branch Manager should have the skill set to lead the branch sales, operations and customer service aspects of the branch by coaching and mentoring branch team to exceed expectations with minimal assistance. High expectation of growing consumer customer base through proactive relationship building. Knowledgeable with servicing small business customers by providing outstanding customer service levels. Responsibilities include to acquire, build and retain valuable customer relationships, manage risks and develop employee potential.

Essential Duties and Responsibilities:

• Acts as back up to Branch Manager’s absence by ensuring internal functions of the branch team delivery of outstanding customer service, achievement of sales goals, operational efficiencies and coaching branch team by following the Farmers and Merchants sales and service model is met.
• Oversees and leads the efficient day to day operational soundness of the branch to ensure all operational, security, audit functions are completely and properly performed by the staff.
• Takes ownership of account servicing and error resolution, including resolving complex customer problems and taking complete ownership of issues escalated by other Bankers, including exercising override authority based on specific situation. Follow-up on these issues as required to ensure timely and accurate resolution, and convert servicing situations to sales/referral opportunities.
• Facilitates integrated delivery of consumer & business financial services and products, including deposit products and multi-channel delivery services, consumer lending and credit card products by following the FMB Relationship Building process.
• Ensures all staff members are adequately trained with product knowledge, customer service skills and sales or referral techniques.
• Responsible with the internal branch sales and service process through goal setting, coaching, cross-training and results analysis.
• Supports sales and promotional programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.
• In consult with Branch Manager, assists in the selection, placement, performance, development, promotion, and termination of branch team.
• Complies with regulations, policies, and procedures.
• Responsible for all aspects of branch security in accordance with Farmers and Merchants Bank’s security policy.
• Responsible for positive community relations in the branch market area.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual required compliance training.
• May be asked to coach, mentor, or train others and facilitate courses as subject matter expert.
• Actively learns, demonstrates, and fosters the Farmers and Merchants Bank values of community banking.

Assistant Branch Manager Job Description:

• Takes personal initiative and is a positive example for others to emulate.
• In the performance of the respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• May perform other duties as assigned.

Desired Skills, Competencies and Education:

The requirements listed below are representative of the knowledge, skill and/or abilities required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Minimum of 5 years banking experience, knowledge and training in bank product sales and branch operations.
• Previous branch management experience preferred.
• Demonstrated experience in sales, accounting or financial analysis.
• Knowledge of related state and federal banking compliance regulations.
• Highly motivated – sales and service driven.
• Strong attention to detail and the ability to multitask effectively.
• Effective problem solving and decision-making abilities.
• Strong oral, written and interpersonal communication skills.
• Team player with an energetic positive attitude.
• Excellent organization and time management skills.
• PC proficient; Competent with Microsoft Office – Windows, Word and Excel.
• College degree or High School Diploma plus a minimum of 5 years of experience.

Supervisory Responsibilities:

Yes

NOTE: This job description is not intended to be all-inclusive. This position performs job duties specific to the position, but the Employee may be asked to perform other duties, that may or may not be directly related to their primary responsibilities but are required to meet the ongoing needs of the organization.