Assistant Branch Manager

First National Bank of America; Grand Rapids (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Discounted childcare

Pet Insurance

Paid Time Off

401k with employer match

Job summary

First National Bankof America is seeking an Assistant Branch Manager for the Grand Rapids Branch to lead daily operations, ensure compliance, and drive deposits and revenue.

The role emphasizes team development, customer focus, and effective problem solving with strong communication and MS Office skills; Jack Henry experience is a plus.

Qualifications

• 2+ years of related banking experience or similar field.
• Detailed knowledge of banking regulations.
• Exceptional verbal, written and interpersonal communication skills.
• Proactive approach to building processes to drive results.
• Experience with sales management and customer experience.
• Experience with Jack Henry products is a bonus but not required.

Responsibilities

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages.
• Maintaining weekly cash flow for the branch.
• Build a high performing team through onboarding, coaching and development of branch team members.
• Manage operational, human capital, reputational and business risk through adherence to all relevant regulations and bank procedures.
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households.
• Lead effective problem resolution and foster a positive working environment.

Skills

Customer service

Leadership

Regulatory knowledge

MS Excel

Communication

Problem solving

Tools

Jack Henry

Job description

First National Bankof America is looking for an Assistant Branch Manager for our Grand Rapids Branch. This role will be accountable for the operational soundness of the Branch and team. The leadership of this role will influence the Branch team to be proactive in conversations and daily activities to drive additional deposits and revenue to the Bank. The Assistant Branch Manager will maintain compliance within the branch, including cash handling, audit procedures and regulatory training. The ideal candidate will possess strong decision making and critical thinking skills as well as exceptional skills with technology, including the ability to problem solve when systems are not operating as intended. A successful candidate will have a strong customer focus, outstanding teamwork and communication skills, and the ability to stay organized, meet deadlines, and maintain accurate records.

Responsibilities

• Provide solutions and advice to improve customer financial well-being in person and via emails, phone calls and instant messages
• Maintaining weekly cash flow for the branch
• Build a high performing team through onboarding, coaching and development of branch team members
• Manage operational, human capital, reputational and business risk through adherence of all relevant regulations and bank procedures
• Grow branch deposit through proactive activities, gain wallet share of consumer and business households
• Lead effective problem resolution and foster a positive working environment

Qualifications

• 2 + years of related experience in banking or a similar field
• Detailed knowledge of banking regulations
• Exceptional verbal, written and interpersonal communication skills
• Proactive approach to creating processes & building a sustainable structure to drive solid results Working knowledge of Microsoft Office with emphasis on Excel and Word
• Experience in sales management and customer experience
• Experience with Jack Henry products is a bonus but not required

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match

At First National Bankof America, we are looking for exceptional individuals with a \\"servant's heart\" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bankof America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bankof America is an Equal Opportunity Employer.

#LI-Onsite

This role is a full-time, in-person role at a single location: Our Grand Rapids, MI branch. Are you fully available to be onsite every weekday?