Assistant Branch Manager

LEADER BANK; Andover (MA); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k plan

Life and disability insurance

Paid holidays & PTO

Dental insurance

Wellness program

Job summary

Leader Bank is seeking a branch leadership professional to help deliver exceptional service and achieve sales and service goals. You will coach team members, deepen client relationships, and ensure operational integrity.

You will engage in community visibility and support events, while upholding the bank’s policies. You will oversee compliance and foster a positive, client-focused culture with a commitment to teamwork and continuous improvement.

Qualifications

• High school diploma or equivalent required; college, business, banking or professional training helpful.
• One - two years’ experience in sales, retail banking, lending, customer service and/or operations.
• Demonstrated computer literacy.

Responsibilities

• Provide leadership to achieve the branch’s sales and service goals and coach the team.
• Oversee the branch’s operational integrity, security and compliance.
• Develop external advocates through engagement with clients and community.
• Support career development of team members and participation in community initiatives.

Skills

Customer service

Sales

Retail banking

Lending

Operations

Computer literacy

Education

High school diploma or equivalent

Job description

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.SummaryYou will be part of the branch’s leadership team seeking to provide the world’s best service experience. You will contribute to achieving the branch’s sales and service goals by: helping clients; identifying financial needs; and offering appropriate services. You will expand relationships by developing expertise in consumer and business banking and serving as a trusted advisor. You will support the Branch Manager in coaching and developing team members in these same areas. You will participate and serve in the community, ensuring the Bank’s visibility. You will actively oversee the branch’s operations, security, and compliance.ResponsibilitiesExhibit Our Core ValuesTeamwork, Dedication, Integrity, Humility, Celebrating Success, Community, and Continuous Improvement.Provide LeadershipFoster a positive, team-oriented environment where employees can’t imagine working anyplace elseLead the sales and service effort by acting as a role model and by assisting in coaching the teamOversee the branch’s operational integrity, and adherence to the Bank’s policies and procedures.Support visibility in the community through civic engagement and strategic event sponsorshipsEarn client advocacy by personalizing experiences and being genuinely helpfulDevelop external advocates through robust engagement with clients, prospects, and center of influencersSupport the career development of team membersSales and ServicingEngage with clients in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen relationships.Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunitiesProactively identify, schedule and conduct external business calls to originate and expand client relationshipsContact existing clients to review relationships, discover opportunities and onboard customersMaintain knowledge of features and benefits of all products, services and digital solutionsIdentify and offer consumer and business loan solutions that meet borrowers’ financial goalsHandle complex service issues and enlist support of appropriate staff for advanced problem resolutionProcess transactions, open accounts, and close HELOC and consumer loans in compliance with performance standardsOperationsSupport the Branch Manager to ensure the branch’s overall operational integrity, maintain a consistent adherence to policies, procedures, and regulations and ensure a satisfactory operating environment.Ensure controls are in-force for cash, negotiable instruments, and precious metalsEnsure operating logs are accurate, complete, and appropriately submittedEnsure all audits are completedConform to standards for punctuality, attendance, and professionalism per the team member handbook. May travel or relocate to other branches, change schedule, and perform other duties as needed.QualificationsHigh school diploma or equivalent required; college, business, banking or professional training helpfulOne - two years’ experience in sales, retail banking, lending, customer service and/or operationsDemonstrated computer literacyThe base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.Salary Minimum: 56,517.18 - Salary Max: 84,775.26The range listed is just one component of Leader Bank’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.Leader Bank is an E-Verify participant.* For more information, click on the links below:https://www.e-verify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPGhttps://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg* E-Verify is a registered trademark of U.S. Department of Homeland Security