Assistant Branch Leader -Aventura Waterways

BankUnited; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

BankUnited in Miami is seeking an Assistant Branch Leader (ABL) to oversee day-to-day branch operations and model the bank's sales, service and production behaviors. The ABL acts as the in-branch leader on a daily basis.

Responsibilities include coaching staff to meet sales goals, managing risk and compliance, ensuring customer satisfaction, and maintaining branch integrity. The role requires 3–5 years in banking leadership and a focus on strong operations and customer service.

Qualifications

• 3-5 Years progressive banking (branch) experience with demonstrated leadership capabilities required.
• Strong branch operations and sales experience preferred.

Responsibilities

• Assist the Market Leader in ensuring the branch meets and exceeds day-to-day sales and revenue goals.
• Lead, direct, manage and coach all personnel within a branch to meet and exceed sales goals.
• Direct and coordinate day-to-day Branch activities including budget, personnel, and risk controls.
• Ensure branch operations are accurate and timely; maintain operational integrity.
• Manage service levels and customer satisfaction; ensure compliance with policies and audits.

Skills

Leadership

Sales coaching

Branch operations

Customer service

Education

Bachelor's degree preferred

HS Diploma or GED required

Job description

SUMMARY: The Assistant Branch Leader (ABL) oversees the day-to-day operations of assigned branch (or branches) and reinforces the Bank's vision through personal modeling of expected sales, service and production behaviors. The ABL is a branch-based role and acts as the in-branch leader on a day-to-day basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties and special projects may be assigned.

• Assist the Market Leader in ensuring the branch meets and exceeds day to day established sales and revenue goals and credit quality standards through personal and staff production.
• Lead, direct, manage and coach all personnel within a branch to meet and exceed established short-term and long-term sales goals. The ABL takes the lead role in being the \"sales coach\" for the branch.
• Direct and coordinate the day to day activities of a Branch, involving responsibility and accountability for budget, personnel, goal-achievement, compliance requirements, and 100% client satisfaction.
• Ensure that branch operation functions are managed accurately and timely. Maintain branches operational integrity.
• Manage service levels against customer expectations.
• Ensure day to day compliance and operational risk controls in accordance with bank and/or regulatory standards and policies.
• Approve specific check amounts, wire transfers, cashier's checks, uncollected funds, and insufficient funds based on credit authority limitations preset by management.
• Identify obstacles and opportunities and empower team members to remove obstacles to sales and service under personal control.
• Maintain an understanding of all current financial products, policies, procedures and regulations.
• Adhere to all current policies, procedures, and compliance/audit requirements; To include retail assessments, security assessments and account quality reviews.
• Manage programs and reward systems developed with the Market Leader to increase morale, develop employees, and maintain high levels of performance, etc. in order to assist in reducing turnover.
• Works with Market Leader's within the business community and civic organizations to generate new business.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Supervisory Responsibilities

• Supervises function, projects or services and/or one or more employees, as applicable.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION

HS Diploma or GED required Associate's Degree preferred Or Bachelor's Degree preferred

Experience

• 3-5 Years progressive banking (branch) experience with demonstrated leadership capabilities required
• Strong branch operations and sales experience preferred

Please be advised that new hires will be required to attend a two-week Retail Training Class from 9am -- 5pm in either Miami Lakes or Boynton Beach. The Company may reimburse for mileage exceeding the distance of an employee's daily commute to his/her primary office for training. Additionally, for those traveling more than 60 miles each way may inquire about the details of hotel reimbursement.

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