Assistant Banquet Manager | Philadelphia Marriott Old City

PM Hotel Group; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading hospitality group is seeking an Assistant Banquet Manager to oversee banquet operations at the Philadelphia Marriott Old City. The role involves hiring and training staff, supervising event setups, and ensuring compliance with safety and service standards. Ideal candidates will have strong communication skills and a comprehensive knowledge of food and beverage service. Join a dynamic team dedicated to providing exceptional guest experiences.

Qualifications

• Effective communication in English; professional appearance and demeanor.
• Comprehensive knowledge of food and beverage service standards.

Responsibilities

• Interview, hire, train staff, and evaluate performance.
• Supervise setup of function rooms and ensure compliance with safety regulations.
• Manage staff attendance and provide clear instructions.

Skills

Communication

Teamwork

Guest Relations

Problem Solving

Job description

Assistant Banquet Manager | Philadelphia Marriott Old City

Job Category: Food & Beverage

Requisition Number: BANQU016502

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• Posted: May 14, 2025
• Full-Time

Locations

Showing 1 location

Marriott Old City
Philadelphia, PA 19106, USA

Description

What You’ll Do:

• Interview, hire, train staff, evaluate performance, resolve issues, communicate openly, and recommend discipline or termination when necessary. Use PMHS efforts for recruiting and onboarding.
• Supervise setup of function rooms, including linens, silverware, china, and glassware, according to event specifications. Inspect rooms and equipment for cleanliness and proper setup before events.
• Communicate calmly and positively with kitchen, service, beverage, convention services, engineering staff, and guest hosts to ensure timely, quality service and compliance with safety and health regulations.
• Oversee serving staff to ensure adherence to regulations regarding alcohol service.
• Ensure cash handling policies are followed by banquet staff and maintain compliance with accounting practices.
• Supervise cleanup and proper storage of equipment after events.
• Enter billing information accurately into POS systems to generate final guest checks.
• Manage staff attendance and adjust staffing as needed to ensure quality service.
• Provide clear verbal and written instructions to staff.
• Maintain regular attendance and punctuality.
• Perform other related duties as assigned.

Abilities Required:

• Effective communication in English; professional appearance and demeanor.
• Ability to work well with guests and team members, and to assist colleagues as needed.
• Comprehensive knowledge of food and beverage service standards, guest relations, and etiquette.
• Knowledge of table settings, service ware, and health and safety regulations.
• Physical ability to lift up to 50 pounds and operate food and beverage equipment.
• Ability to set realistic goals and work flexible hours, including nights, weekends, and holidays.

Customer Satisfaction:

Providing positive guest interactions is key. Maintain professionalism, courtesy, and respect at all times to ensure a positive experience for guests and staff.

Work Habits:

Strive to exceed hotel standards in work procedures, grooming, punctuality, and attendance. Be adaptable, eager to learn, and proactive in problem-solving.

Safety & Security:

Adhere to security policies, especially regarding key controls, heavy lifting, chemical use, and hazard reporting to ensure safety for all.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. All applicants will be notified of their rights under federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.