Assistant Banking Center Manager - Doral

Seacoast National Bank; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading bank in Miami is seeking an Assistant Manager to enhance branch performance and profitability. The role involves coaching the team, ensuring compliance, and fostering customer relationships. Ideal candidates will possess strong leadership and communication skills, with a background in retail sales or financial services.

Qualifications

• 5+ years in retail sales/financial services required.
• At least 2 years of Consumer Lending experience required.

Responsibilities

• Lead and develop the branch team to maximize performance.
• Ensure compliance with regulations and operational procedures.
• Drive consumer loan growth and manage customer relationships.

Skills

Leadership

Communication

Interpersonal Skills

Coaching

Education

High School Diploma

College Degree

Tools

Microsoft Office Suite

Job description

JOB SUMMARY:

An Assistant Manager is responsible for assisting in developing and implementing strategies focused on branch profitability and performance. The role involves leading and developing the branch team and maximizing branch performance under the guidance of the Banking Center Manager. The ideal candidate consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership

• Assess and coach the branch team in conjunction with the Banking Center Manager, providing constructive feedback to increase effectiveness and ensure accountability.
• Conduct regular coaching sessions, including BCM coaching.
• Assist the BCM with employment, training, scheduling, and associate relations.
• Serve as the primary liaison for complex, escalated situations.
• Participate in talent management activities such as succession planning, attracting, and retaining top talent, and developing bench strength.
• Build trusting relationships with customers and associates, maintain a positive environment, and promote team morale and recognition.
• Create brand awareness through community, charitable, and civic events as a bank ambassador.
• Seek continuing education to enhance leadership skills.
• Lead customer-facing technology discussions and enroll customers in self-service products and processes.

Performance Management

• Support the execution of the Community Bank playbook to ensure branch success.
• Drive activities that lead to consumer loan growth.
• Encourage needs-based customer conversations through Relationship Builder coaching.
• Develop and maintain a network of community and business leaders for referrals.
• Partner with internal line of business leaders.
• Prepare branch and management reports as assigned.
• Balance business needs with customer requests while managing risks.

Operations

• Ensure compliance with AML/BSA requirements, operational procedures, audit procedures, security, Business Continuity, and other regulations.
• Practice ethical sales behaviors aligned with the Associate Code of Conduct and Sales Practices Policy.
• Follow safety and security procedures, serving as the primary security contact and business continuity leader.
• Perform roles such as Teller, Client Advisor, or Branch Support Coordinator as needed.
• Assist customers with notary, signature guarantee, and medallion services.
• Manage KYC Memo and RFI responsibilities.
• Adhere to Seacoast Bank's Code of Conduct.

Business Development/Credit Acumen

• Source Treasury Management solutions and small business lending needs.
• Maintain comprehensive knowledge of consumer products, especially consumer lending.
• Understand small business deposit and lending products and services.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• College degree or 5+ years in retail sales/financial services required.
• Proficiency in consumer lending products and active NMLS registration.
• Excellent communication and interpersonal skills.
• Proficiency in PC and Microsoft Office Suite.
• Ability to lead, manage, motivate, and coach teams.
• At least 2 years of Consumer Lending experience required.
• Business Development experience preferred.
• Previous supervisory experience preferred.

This description outlines the general nature of the role. It is not exhaustive. All associates must adhere to legal, ethical, and regulatory standards, including completing required training on time.