Assistant Banking Center Manager

Home Bank; Jennings (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Home Bank in Jennings, LA is seeking a Banking Center Manager to support the Banking Center Manager in daily branch operations, drive financial objectives, and deliver quality customer service.

You will lead staff, coordinate with mortgage and commercial teams, ensure compliance, and build strong client relationships while maintaining a professional, results-driven banking center.

Qualifications

• High School diploma or equivalent.
• Three years or more of banking experience; previous teller, platform banker and lending experience highly preferred.
• Good analytical and problem-solving skills including ability to diagnose, resolve or escal
• Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
• Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision
• Strong knowledge of daily branch, vault and ATM operations
• Receive and maintain a NMLS certification.

Responsibilities

• Assist the BCM in meeting the branch's financial objectives and customer service standards.
• Promote a network with internal support areas and develop partnerships with other lines of business – mortgage, commercial, etc.
• Assist BCM with developing routines to maximize opportunities to deepen customer relationships.
• Assist BCM with staff management duties including recruitment, coaching/development, vacation and timesheet approvals.
• Assist BCM with planning, organizing and controlling banking center activities, operations and quality control.
• Assist BCM in creating action plans to solve branch inefficiencies; generate, maintain and service profitable customer relationships.
• Responsible for the daily operations of the assigned banking center and ensuring all customer issues are resolved promptly.
• Ensure regulatory compliance standards are met.
• Conduct and provide reporting on banking center audits and security equipment testing.
• Communicate important information to staff on a timely basis.
• Maximize customer satisfaction and ensure quality service standards are delivered by staff.
• Maintain adherence to Home Bank’s policies and procedures.
• Demonstrate understanding of the branch’s overall performance.
• Maintain knowledge of deposit and lending products and services and use systems for opening accounts, processing loans, maintenance, and enrolling customers in services.
• Provide and maintain a professional, business-like atmosphere within the banking center.
• Perform other duties as required or assigned by leadership.

Skills

Customer service

Staff management

Analytical skills

Problem-solving

Teamwork

Self-directed

Education

High School diploma or equivalent

NMLS certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active - Regular full-time Hourly Jennings, Jennings, LA, US

3 days ago Requisition ID: 2749

PURPOSE OF THE JOB

This position is responsible for assisting the Banking Center Manager (BCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff.

MAIN DUTIES OF THE JOB

GENERAL

• Assist the BCM in ensuring that the financial objectives and customer services standards of the branch are met
• Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc.
• Assist the BCM with developing routines to maximize opportunities to deepen customer relationships
• Assist BCM with staff management duties including but not limited to recruitment, coaching/development, vacation and time sheet approvals
• Assist BCM with planning, organizing and controlling banking center activities, operations and quality control
• Assist BCM in creating action plan to solve for branch inefficiencies Responsible for generating, maintaining and servicing profitable business and retail customer relationships
• Responsible for the daily operations of the assigned banking center and ensuring all customer issues are resolved in a timely manner
• Ensure regulatory compliance standards are met
• Conduct and provide reporting on banking center audits and security equipment testing
• Communicate important and appropriate information to staff members on a timely basis
• Accountable for maximizing customer satisfaction and ensuring quality service standard are consistently delivered by staff
• Ensure adherence to Home Bank’s policies and procedures by all staff
• Demonstrate an understanding of the banking center’s overall performance
• Maintains a working knowledge of deposit and lending products and services offered by the bank with the ability to utilize systems in place for opening deposit accounts, processing loans, performing maintenance, and enrolling customers in various services
• Provide and maintain a professional, business-like atmosphere within the banking center
• Performs other duties as required or assigned by leadership

STAFF DEVELOPMENT

• Establish an environment in which all branch employees work as a team to meet or exceed branch goals
• Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank
• Assist BCM in coaching staff members on effective sales and service techniques bycoaching to behaviors in the HOME referral/sales models to identify financial needs and promote the continued development of employees
• Assist BCM in holding staff accountable for follow through on development and action plans, as necessary
• Assist BCM with completion and delivery of performance evaluations as required by Home Bank

WHAT YOU WILL NEED TO SUCCEED

• High School diploma or equivalent
• Three years or more of banking experience; previous teller, platform banker and lending experience highly preferred
• Good analytical and problem-solving skills including ability to diagnose, resolve or escal
• Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
• Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision
• Strong knowledge of daily branch, vault and ATM operations
• Receive and maintain a NMLS certification

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT