Assistant Automotive Store Manager

Tire Choice Auto Service Centers; Athens (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in automotive services is seeking an Assistant Automotive Store Manager to join their team. This full-time role is pivotal in ensuring exceptional service and operational excellence in a busy retail environment. The Assistant Manager will be responsible for scheduling appointments, managing inventory, and assisting technicians while ensuring that customer satisfaction remains a top priority. This position offers a unique opportunity to develop leadership skills and contribute to a team dedicated to delivering quality service. If you thrive in a fast-paced environment and enjoy working with people, this role is perfect for you.

Qualifications

• Strong customer service and communication skills are essential.
• Experience in managing automotive service operations is preferred.

Responsibilities

• Schedule appointments and optimize technician workflow for vehicle services.
• Assist in achieving sales goals and maintaining customer satisfaction.
• Ensure store cleanliness and adherence to company standards.

Skills

Customer Service

Communication Skills

Sales Skills

Inventory Management

Education

High School Diploma

Experience in Automotive Service

Job description

Job Description

ASSISTANT AUTOMOTIVE STORE MANAGER

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities:

1. Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs.
2. Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
3. Attend to all guest needs in areas of sales, service, complaints, and adjustments.
4. Build guest relationships to maximize customer satisfaction, loyalty, and retention.
5. Assist technicians in conveying repair and service needs to guests.
6. Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
7. Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.
8. Provide direction and oversight to other technicians and assist where needed with services/repairs.
9. Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
10. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
11. Perform Store Manager functions as business needs dictate.
12. Perform other duties as assigned and required by direct supervisor.