Assistant/Associate Director for Employee Services

SUNY Oneonta; Town of Oneonta (NY); On-site; USD 90,000 - 95,000; Full time

Job summary

SUNY Oneonta is recruiting for an Assistant/Associate Director of Employee Services to lead/guide Employee Services, partnering with the CHRO to manage employee relations, payroll and benefits administration, and compliance. The role emphasizes confidentiality, coaching, and policy interpretation in a dynamic university setting.

The position requires a Bachelor's degree and 6+ years in HR, including 4+ years in mid/high management, with strong communication and investigations experience.

Qualifications

• Bachelor's degree from a regionally accredited institution.
• Minimum of 6 years' progressive Human Resources experience, with at least 4 years' HR experience at the mid/high management level.
• Demonstrated experience conducting workplace investigations.
• Highly effective written and oral communication skills.
• Impeccable confidentiality and ethical standards.

Responsibilities

• Provide leadership, supervision, mentoring, and performance management for assigned Employee Services team members.
• Establish priorities, coordinate workflows, and support effective delivery of employee services.
• Contribute to departmental projects, initiatives, and continuous improvement efforts.
• Conduct workplace investigations and support disciplinary processes per policies and bargaining agreements.
• Provide consultation to supervisors and employees on employee relations matters such as performance management and policy interpretation.
• Resolve workplace conflicts by facilitating discussions and recommending solutions with confidentiality.
• Develop and deliver training with the CHRO on leadership and policy compliance.
• Build processes for benefits, payroll, and recruitment administration.

Skills

HR leadership

Investigations

Employee relations

Policy interpretation

Training & development

Confidentiality

Education

Bachelor's degree

Master's degree (preferred)

Job description

Job Description:

People are at the heart of everything we do. AsAssistant/Associate Director of Employee Services, you'llhelp employees, supervisors, and campus leaders navigate complexworkplace situations, strengthen workingrelationships, and supporta positive and productive university community. Working closelywith the Chief Human Resources Officer (CHRO), you'll have theopportunity to lead or provide guidance on employee and laborrelations matters, payroll and benefits administration, performancemanagement, workplace conflict resolution, training anddevelopment, and compliance.

Employee Services at SUNY Oneonta is dedicated to supporting thegrowth and success of every member of our campus community. Throughpartnership, problem-solving, and responsive service, thedepartment strives to offer an exceptional employee experiencewhile supporting individual success and advancing the University'smission.

To learn more about the University and the department, please visit https://suny.oneonta.edu/ or https://suny.oneonta.edu/about/university-offices/employee-services.

Duties May Include:

• Provide leadership, supervision, mentoring, and performancemanagement for assigned Employee Services team members.
• Establish priorities, coordinate workflows, and support theeffective delivery of various employee related services.
• Contribute to departmental projects, initiatives, andcontinuous improvement efforts.
• Conduct workplace investigations and support disciplinaryprocesses in accordance with established policies, procedures, andapplicable collective bargaining agreements.
• Provide consultation and guidance to supervisors and employeeson a wide range of employee relations matters such as performancemanagement, workplace concerns and policy interpretation.
• Resolve workplace conflicts by facilitating discussions,recommending solutions, and ensuring issues are handled withfairness and confidentiality.
• Develop and deliver training in partnership with the CHRO onleadership, employee relations, performance management, workplaceexpectations, and policy and regulatory compliance.
• Build and guide processes for employment-related functions suchas benefits, payroll, and recruitment administration.
• Exercise exceptional judgment and uphold the highest standardsof ethics, professionalism, discretion, and confidentiality whenhandling sensitive and complex matters.

Salary:

$90,000 - $95,000 commensurate with experience. SUNYOneonta is a Public Service Loan Forgiveness (PSLF) qualifyingemployer. Information on SUNY's comprehensive benefits offeringscan be found at https://www.suny.edu/benefits. Visa sponsorship isnot available for this position.

Requirements:

Minimum Qualifications:

• Bachelor's degree from a regionally accreditedinstitution.
• Minimum of 6 years' progressive Human Resources experience,with at least 4 years' HR experience at the mid/high managementlevel, leading, supervising, or coordinating the work of otherhuman resources staff members.
• Demonstrated experience conducting workplaceinvestigations.
• Highly effective written and oral communication skills.
• Impeccable confidentiality and ethical standards.

Additional:

• Strong knowledge of HR best practices, employment law, andcompliance requirements.
• Evidence of outstanding cultural competency and workingsuccessfully with employees from varied backgrounds in theworkplace.
• Deep experience with employee relations and sensitive workplacematters.
• Extensive knowledge of, and ability to understand and applyemployment laws, regulations, policies, and collective bargainingagreements.

Preferred:

• Current PHR/SPHR, SHRM-CP/SHRM-SCP, or similar HRcertification.
• Master's degree in human resources, business administration,social sciences, labor relations, public administration, or otherrelated discipline.
• Experience supporting payroll and/or benefitsadministration.
• Experience developing and delivering employee related trainingprograms.

Additional Information:

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's ormaster's degrees or certificates in one of 70-plus academicprograms. Known as an exemplary residential campus that valuesinclusion, service and sustainability, SUNY Oneonta is a nurturingcommunity where students grow intellectually, thrive socially, andlive purposefully.

The university is located in the City of Oneonta, nestled in thenorthern foothills of the Catskill Mountains about a four-hourdrive from New York City, Boston, and Philadelphia. With apopulation just shy of 14,000, Oneonta is one of the 20 MostPicturesque Small Towns in America, according to Microsoft News.The natural beauty of the region is breathtaking year-round. Eachseason offers outdoor activities such as hiking, biking, boating,swimming, and skiing. Employees give SUNY Oneonta high marks forwork/life balance, management, and culture. The university'sindeed.com rating is 4.4, with one recent review noting that thepeople are what make SUNY Oneonta so special.

SUNY Oneonta values a diverse university community. Please visitour website on diversity at: https://suny.oneonta.edu/diversity. Moreover, theUniversity is an Equal Opportunity/Affirmative Action employer.Women, persons of color, persons with disabilities, and protectedveterans are encouraged to apply.

"At SUNY Oneonta, we believethat diversity is an asset and a source of strength that energizesour collective growth and innovation." - President AlbertoCardelle.

For other employment and regional opportunities, please visit our website at: https://suny.oneonta.edu/about-oneonta/employment.