Assistant Account Manager, Sephora

TATCHA; San Francisco (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Paid holidays

Life insurance

Disability insurance

Job summary

Tatcha is seeking an Assistant Account Manager in San Francisco to support senior leadership in executing retail sales strategies and managing key account relationships. The role focuses on flawless product launches, effective merchandising, and cross-functional coordination to drive business objectives.

Responsibilities include developing in-store and online retail plans, coordinating promotions, and maintaining brand plans with internal teams.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (required).
• 2–3 years of experience in retail account management, preferably in beauty/skincare, with Sephora experience preferred.
• Excellent organizational and time-management abilities.
• Strong communication and relationship-building skills, with collaboration focus.
• Experience in financial analysis, sales forecasting, and budget management.
• Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools.

Responsibilities

• Assist the team in developing and executing retail strategies in-store and online.
• Support planning and implementation of promotional programs, product launches, and retail activations.
• Coordinate new product launches with cross-functional teams to ensure timely execution and 360-degree plans.
• Partner with internal and external teams to align on sales and promotional initiatives including sampling.
• Serve as a main point of contact for internal teams to meet account needs.

Skills

Organizational skills

Time management

Communication

Relationship building

Analytical skills

Education

Bachelor’s degree in Business/Marketing

Tools

Microsoft Excel

PowerPoint

Job description

Complimentary Shipping on all U.S. Domestic Orders

Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means "skin-mind same root" - an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.

Job Summary

The Assistant Account Manager will support the Senior Account Manager and Senior Director inthe execution of retail sales strategies, manage key account relationships, and ensure flawlessexecution of product launches, promotional activities, and merchandising initiatives. This role isresponsible for operational support and cross-functional coordination to drive businessobjectives.

Key Responsibilities

• Assist the team in developing and executing retail strategies that align with brand goals instore & online.
• Support the planning and implementation of promotional programs, product launches, and retail activations instore & online, including sku setup process.
• Manage the coordination of new product launches, working closely with cross-functional teams (Marketing, Education, etc) to ensure timely execution and robust 360 plans.
• Partner with internal and external teams to ensure alignment on sales and promotional initiatives including sampling and points opportunities.
• Serve as a key point of contact for internal teams, ensuring that account-specific needs are met across the business.
• Maintain accurate and up-to-date brand plans and communicate changes to necessary cross functional partners.
• Bring new ideas to the table

Retail Partner Support

• Maintain day-to-day communication with key retail partners, supporting the team in fostering strong relationships.
• Support the creation of retailer presentations and marketing materials.
• Work with retail partners to ensure proper execution of promotional calendars, merchandising strategies, and inventory management instore & online.
• Coordinate with retail teams on product visibility and digital strategy to optimize both in-store and online sales channels.
• Support P&L management by owning billing and invoicing processes.
• Own internal creative process and timelines including PDPs and other marketing materials.
• Track and evaluate retailer promotional and sampling activities, providing feedback and recommendations for improvement.
• Gather market data, competitor insights, and industry trends to identify growth opportunities and areas for improvement to ensure that the brand remains competitive in the beauty marketplace.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 2-3 years of experience in retail account management, preferably in the beauty or skincare industry. Experience working with Sephora highly preferred.
• Excellent organizational and time-management abilities.
• Excellent communication and relationship-building skills, with a focus on collaboration.
• Experience in financial analysis, sales forecasting, and budget management.
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Proficiency in Microsoft Excel, PowerPoint, and retail analytics tools.

The Details

The expected base salary range for this position is $70,000 to $80,000. The exact base pay is determined by various factors including experience, skills, education, geographic location, and budget.

This position is also eligible for participation in the company discretionary bonus plan based on personal performance and company results. Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid time off, and paid holidays. #LI-BH1

Tatcha is committed to inclusion and belonging to drive its business results and create a better future for all employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at [e-mail].

Applicants and employees are protected from discrimination under Federal law. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment during normal business hours at establishment by appointment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disability.

Note: This job description is not exhaustive and may be amended to include other duties as assigned by the management team.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Tatcha's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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