Assistant Account Manager -Parking Operations

Propark Mobility; United States; On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Free Parking

Flexible scheduling

Paid holidays

Wellness program

Employee assistance program (EAP)

Paid vacation

Benefits package

Job summary

Propark Mobility is seeking an Assistant Account Manager for a premier luxury hotel operation in Fort Lauderdale, FL. The role reports to the site leadership and drives guest experiences through frontline supervision of cashiers, valets, and attendants while coordinating shuttle and parking services.

The ideal candidate brings parking/hospitality experience, strong communication, and a proactive, service-driven approach. On-site, full-time position with competitive salary and benefits.

Qualifications

• This position requires parking industry experience with a hospitality focus.
• Progressive supervisory experience with front-line team oversight.
• Experience with scheduling and payroll is a plus.
• Bachelor’s degree concentration in business is helpful but not required.

Responsibilities

• Supervise and manage all frontline associates daily.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff and management.
• Assist in training cashiers, valets and shuttle drivers.
• Provide continuous customer service training for staff.
• Assist shuttle fleet upkeep and preventative maintenance.
• Process cash receipts and prepare deposits for revenue reports.
• Review work schedules to ensure coverage while minimizing costs.
• Reconcile time cards and payroll for staff.
• Ensure policy compliance and assist in absences.

Skills

Parking industry experience

Hospitality focus

Supervisory experience

Scheduling

Payroll experience

Communication skills

Flexible schedule

Education

Bachelor’s degree in business (helpful)

Job description

Park your career here, with Propark Mobility!

Assistant Account Manager - Luxery Hotel

Salary Range: $65,000.00 - $72,000.00 Annually, Commensurate with Experience

Work Modality: On Location

Schedule: Full-time

Location: Ft. Lauderdale, Florida

We're seeking a true parking professional to help lead one of Fort Lauderdale's premier luxury hotel operations.

This is a high-touch, five-star environment where presentation, polish, and guest experience are everything. Sound like you?

Ideal Experience

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills And Abilities We Are Searching For

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information: https://www.propark.com/careers/

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to o ur simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

As Assistant Account Manager , You Will

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

• Free parking while working at your assigned Propark location(s).

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program.