Assistant Account Manager -Parking Operations

Propark Mobility; Fort Lauderdale (FL); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Free parking

Flexible scheduling

Paid holidays

Wellness program

Benefits package (medical, dental, 401

Job summary

Propark Mobility in Fort Lauderdale is seeking an Assistant Account Manager for a luxury hotel. This high-touch role leads front-line teams in shuttle, self-parking, and valet operations to ensure exceptional guest experiences.

The ideal candidate has parking industry experience with a hospitality focus, strong supervisory skills, and the ability to train staff. This on-location, full-time position offers a competitive salary and benefits package.

Qualifications

• Experience in parking operations with hospitality focus is ideal.
• Supervisory experience of front-line staff
• Scheduling and payroll experience a plus
• Bachelor's degree in business helpful but not required.

Responsibilities

• Supervise and manage all front-line associates on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make recommendations for hiring, evaluating productivity, and disciplinary actions.
• Assist in training cashiers, valets, and shuttle drivers to meet job expectations.
• Provide ongoing customer service training for at location.

Skills

Parking industry

Customer service

Hospitality

Leadership

Scheduling

Payroll

Communication skills

People skills

Trustworthy

Education

Bachelor's degree in Business

Job description

Park your career here, with Propark Mobility!

Assistant Account Manager - Luxery Hotel

Salary Range $65,000.00 - $72,000.00 Annually, Commensurate with Experience

Work Modality On Location

Schedule Full-time

Location Ft. Lauderdale, Florida

We're seeking a true parking professional to help lead one of Fort Lauderdale's premier luxury hotel operations.

This is a high-touch, five-star environment where presentation, polish, and guest experience are everything. Sound like you?

Applications will be accepted until job is closed.

Ideal Experience

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor's degree with a concentration in business is helpful but not required.

Skills and Abilities we are searching for

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a "roll-up-the-sleeves and get-stuff-done" type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information https//www.propark.com/careers/

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

As Assistant Account Manager, you will

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep,