Assistant Account Manager - Parking Operations

Propark Mobility; Cleveland (OH); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Free Parking

Flexible scheduling; paid Holidays and Wellness

Paid vacation and an extra day-off on your birthday

Benefits Package including medical, dental, and vision

Job summary

Propark Mobility in Cleveland, Ohio is seeking an Assistant Account Manager for Parking Operations. This role involves supervising frontline staff, managing customer complaints, and assisting in training programs. Candidates with a background in the parking industry, customer service, or hospitality will find themselves well-suited for this position.

With a salary range of $45,000.00 to $50,000.00 based on experience, Propark offers flexible scheduling and numerous employee benefits including paid vacation, medical coverage, and wellness programs.

Qualifications

• Previous parking industry experience with a hospitality focus is a top asset.
• Progressive supervisory experience with front-line team oversight is desired.
• Experience with scheduling and payroll is a plus.

Responsibilities

• Supervise and manage all frontline associates including supervisors and cashiers.
• Handle customer complaints and operational issues.
• Assist in training cashiers and ensuring compliance with policies.

Skills

Management experience in Parking, Customer Service, or Hospitality Industries

Conversational and written communication skills

Self-sufficient and resourceful

Education

Bachelor’s degree with a concentration in business

Job description

Assistant Account Manager - Parking Operations

Salary Range: $45,000.00-$50,000.00 Commensurate with Experience

Work Modality: On site

Schedule: Full-time

Location: Cleveland, Ohio

Applications will be accepted until job is closed.

Ideal Experience

• This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills And Abilities We Are Searching For

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a roll-up-the-sleeves and get-stuff-done type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

What's in it for you?

• We promote from within - park your career here!
• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven paid holidays even though the nature of our business requires that our locations stay open. The seven holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
• Wellness is provided according to city or state mandates

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys and conduct special projects as needed.

Equal Opportunity Employer

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.