Operations Director

SBM Management Services, LP; Massachusetts; Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

SBM Management Services, LP is seeking an Operations Director in Massachusetts to direct and implement company policy, ensuring compliance with contract responsibilities and delivering superior customer satisfaction.

The role oversees costs, revenue, and staffing to meet top-line goals and to exceed client expectations. Travel is required, with a focus on safety, training, and strategic growth across accounts.

Qualifications

• Bachelor’s degree in business, communications, or a related field, with 5–10 years of experience or equivalent.
• Knowledge, skill, and/or ability required to perform essential duties as described.

Responsibilities

• Directs costs and revenue to meet financial goals, expanding business within Strategic Accounts and negotiating with Customers.
• Oversees operations to meet contractual responsibilities and exceed service expectations, ensuring customer satisfaction.
• Maintains a safe work environment through safety, recognition, and training programs.
• Ensures compliance with local, state, and federal regulations (FLSA, OSHA, ADA, etc.).
• Manages budgets for identified Accounts and leads staff toward goals and compensation alignment.

Education

Bachelor’s degree in business, communications, or a related field

Job description

Operations Director – NOW HIRING

Compensation: $180,000-$200,000 per year

Job Overview

The Operations Director will be responsible for directing and implementing company policy to ensure compliance with contract responsibilities.

Roles & Responsibilities

Manage costs and revenue to meet company top and bottom-line financial goals including: Expanding business within Strategic Accounts / Clients, negotiating increases with Customers, reduction of operating costs, and or changes in schedules or processes.

Directing operations necessary, both directly and through subordinate managers, to carry out contractual responsibilities and profitability that meet both the Customer’s contractual expectations but to exceed their service expectations resulting in the creation of complete Customer satisfaction.

Maintain a safe work environment for self and employees by implementing comprehensive safety, recognition, and training programs.

Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.

Budget compliance for identified Accounts.

Manage and retain a qualified (individually or through subordinate) staff that is reasonably satisfied with position and compensation, understands, and is trained for their position and has a clear line of sight to the goals and expectations of the company and recognized the impact their contributions to the Company.

Provide managerial authority over Regional Operations Director(s).

Participate in the development and implementation of company goals and strategic vision.

Travel is required for this position.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience

Bachelor’s degree in business, communications, or a related field from a four-year college or university with 5-10 years of experience; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license.

Supervisory Responsibilities

Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.

Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

Benefits

• SBM offers comprehensive benefit packages.

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.

For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers