Assistant Account Director

Pacific West Site Services, Inc.; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Pacific West Site Services, Inc. is seeking an Assistant Account Director in New York to oversee service delivery and manage client sales. You will maintain relationships, ensure service levels, and maximize profitability across assigned accounts.

You will partner with the Account Director to drive budgets, forecasts, and vendor negotiations, while leading cross-functional teams to meet deadlines and performance goals. Travel to client sites may be required.

Qualifications

• Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including a management role overseeing multiple sites.
• Equivalent combinations of education and experience will be considered.
• Proven success managing service contracts, regulatory compliance, and customer satisfaction in a facilities services environment.
• Strong ability to build and maintain client relationships, including SLA management and issue resolution.
• Knowledge of OSHA regulations, safety practices, and environmental compliance.
• Proficiency with Microsoft Office and CMMS or related systems.

Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts.
• Develop and manage client relationships ensuring that service levels are achieved.
• Solve conflicts with clients and resolve employee issues quickly and effectively.
• Meet all client deadlines according to customer needs and objectives.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client and Account Director.
• Achieve or exceed financial targets and ensure efficient operation of responsibilities.
• Collaborate with site managers to develop innovative vendor programs for quality, cost savings, and sustainability.
• Prepare monthly and quarterly portfolio reports for stakeholders.
• May participate in governance meetings with vendors and clients.
• Recruit, hire, and develop high performing teams.
• Identify new sales opportunities within existing accounts.
• Forecast and track sales results and communicate progress to teams.

Skills

Client relationships

SLA management

Regulatory compliance

Communication skills

Team leadership

Budget management

Travel flexibility

Education

Bachelor's degree in a related field

Equivalent combinations of education and experience

Tools

Microsoft Office

CMMS

Job description

Assistant Account Director

NOW HIRING: Assistant Account Director

Compensation: $110,000-$140,000 per year

Job Overview

The Assistant Account Director will be responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. The individual will maintain and build the relationship between company and the customer or a group of customers.

Roles & Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts
• Develop and manage client relationships ensuring that expected service levels are achieved
• Solve conflicts with clients and resolve employee issues quickly and effectively
• Meet all client deadlines according to customer needs and objectives
• Oversee customer account management and negotiate contracts to maximize profit
• Establish budgets with the client and Account Director
• Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities
• Encourage an environment that supports teamwork, co-operation, performance excellence and personal success
• Work with Account Director to leverage SMEs in vendor contract negotiations, conducts competitive RFPs and assessment for self-perform opportunities
• Assist in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders
• May participate in governance meetings with the vendors and client
• Collaborate with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies
• Collaborate with site managers to administer and execute internal performance audits, create, and drive subsequent corrective action plans to sustain required compliance levels
• Support both internal and external regulatory agency inspection reviews
• Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate
• Recruit, hire, create structure, evaluate, and develop high performing teams
• Identify new sales opportunities within existing accounts
• Help prepare and give sales presentations to high-level executives
• Forecast and track sales results and make annual forecasts
• Communicate the progress of monthly and quarterly initiatives to internal and external team members
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position
• Work with managers and supervisors on site to plan, assign, and direct work of employees
• Provide leadership/motivation and convey the vision and values of SBM to team members
• Some travel may be required
• Perform other duties, as assigned

Qualification

Education and/or Experience

• Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.
• Equivalent combinations of education and experience will be considered.
• Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.

Certificates, Licenses, Registrations

• May be required to have a valid driver's license.

Knowledge, Skills, and Abilities

• Proven ability to build and maintain strong client relationships, including contract compliance, service-level agreement (SLA) management, and issue resolution.
• Knowledge of OSHA regulations, workplace safety practices, environmental compliance requirements, and janitorial industry best practices.
• Proficiency with Microsoft Office Suite and experience using workforce management, facilities management, CMMS, or related operational systems.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
• Strong verbal and written communication skills.
• Ability to juggle multiple account management projects at a time.
• Strong attention to details.

Supervisory Responsibilities

• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include intervie