Assistance Program Director

KINGDOM CAREGIVERS LLC; Virginia; On-site; USD 85,000 - 115,000; Full time

Job summary

KINGDOM CAREGIVERS LLC in Chesterfield, VA seeks an Assistance Program Director to oversee client assistance programs and ensure high-quality services. The role requires supervising staff, coordinating schedules, and coaching team members to maintain effective delivery of care and adherence to standards.

The position emphasizes collaboration with leadership to refine policies, track outcomes, and build relationships with community partners to enhance resources for clients and families.

Qualifications

• Experience in program coordination or management within caregiving or social services.
• Strong staff supervision, team leadership, and performance coaching.
• Ability to manage schedules and workflows for consistent service delivery.
• Excellent communication and conflict-resolution with clients, families, and staff.
• Knowledge of regulations, safety standards, and best practices in client care.
• Proven on-site work experience and ability to handle multiple priorities.
• Education: high school diploma; degree preferred in related field.
• Experience in Chesterfield/ Henrico area or familiarity with local resources.
• Commitment to non-discriminatory, person-centered care.

Responsibilities

• Oversee day-to-day operations of client assistance programs.
• Supervise staff, manage schedules, and provide coaching.
• Collaborate with leadership to develop and refine program policies.
• Track performance metrics and prepare reports on outcomes.
• Communicate with clients and families, resolve concerns, and build partnerships.

Skills

Staff supervision

Team leadership

Performance coaching

Communication

Conflict resolution

Documentation & reporting

Scheduling & workflow management

Education

High school diploma or equivalent

Associate or bachelor’s degree in related field

Tools

Basic computer applications (email, spreadsheets, word processing)

Job description

Company Description

KINGDOM CAREGIVERS LLC is a caregiving and support services company headquartered in Henrico, Virginia, serving individuals and families across the region. The organization focuses on providing compassionate, reliable assistance to clients who need help with daily living, wellness, and community-based support. Team members work closely with clients, families, and partner organizations to promote dignity, independence, and quality of life. The company values integrity, respect, and collaboration, offering opportunities for professional growth in a mission-driven environment. Applicants can expect to join a close-knit team committed to making a meaningful impact in the lives of those they serve.

Role Description

The Assistance Program Director is a full-time, on-site role based in Chesterfield, VA, responsible for overseeing day-to-day operations of client assistance programs. This role includes planning, coordinating, and monitoring program services to ensure that clients receive consistent, high-quality support in line with organizational standards and regulatory requirements. The Assistance Program Director will supervise staff, manage schedules, and provide coaching to team members to maintain effective service delivery. They will collaborate with leadership to develop and refine program policies, track performance metrics, and prepare reports on program outcomes. The role also involves communicating with clients and families, resolving concerns, and building relationships with community partners to enhance available resources.

Qualifications

• Demonstrated experience in program coordination or management within caregiving, social services, healthcare, or a related field.
• Strong skills in staff supervision, team leadership, and performance coaching.
• Ability to manage schedules, organize workflows, and ensure consistent, high-quality service delivery.
• Excellent communication, interpersonal, and conflict-resolution skills for working with clients, families, and staff.
• Competence in documentation, reporting, and basic computer applications (e.g., email, spreadsheets, word processing).
• Knowledge of relevant regulations, safety standards, and best practices in client care and support services.
• Proven ability to work on-site, handle multiple priorities, and adapt to evolving program needs.
• High school diploma or equivalent required; an associate or bachelor’s degree in human services, social work, healthcare administration, or a related field is preferred.
• Prior experience in the Chesterfield/Henrico area or familiarity with local community resources is an asset.
• Commitment to non-discriminatory, person-centered care and adherence to organizational values of respect and integrity.