Assist Director (Hosp) Lvl III

NYC Health + Hospitals; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

NYC Health + Hospitals Community Care is seeking a skilled administrator to oversee care coordination for high-need members. The role focuses on reducing unnecessary ED/ER visits and optimizing connections to primary care and behavioral health services.

You will manage budgets, staff, and cross-functional partnerships to improve health outcomes in Brooklyn, Manhattan, Queens and The Bronx. The position requires a Master’s degree in a related field or a Bachelor’s with relevant administrative

Qualifications

• Master’s degree in hospital administration, health care administration, public health or related discipline
• Bachelor’s degree in related disciplines with 1 year administrative experience or an equivalent combination of training and education

Responsibilities

• Provide daily oversight of an assigned panel of high-need candidates/members and deliver interventions to reduce ED/ER and IP utilization.
• Communicate member status changes to care team and administer program requirements per federal, state, local, and agency guidelines.
• Monitor alerts and provide onsite follow-up to ensure appropriate levels of care and access to medications and supports.
• Conduct field-based visits with members and providers in home/community settings and document care activities.
• Lead case conferences to align the care team with a shared plan of care and provide written status updates as needed.

Education

Master’s degree in hospital administration / health care administration / public health or related discipline

Bachelor’s degree in related disciplines + 1 year administrative experience (or equivalent)

Job description

Marketing Statement

NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live. With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx.

Marketing Statement

NYC Health + Hospitals/Community Care reaches outside the walls of our hospitals and brings health care to patients where they live. With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position :

Performs complex activity in the performance, administration and supervision of diagnostic, habilitative and rehabilitative services to patients with speech and language impairments in order to assist them towards the attainment of greater effectiveness in the process of communication by addressing communicative disorders indicated by impaired voice, language or speech, and ameliorating the emotional and psychological adjustment to such disorders; performs related work.

Example Of Typical Tasks

With wider latitude for independent judgment, including supervisory responsibilities, performs duties and responsibilities described under Assignment Levels I and II:

• Provides assistance to departmental leadership in a wide-range of activities in the management of a health care setting and/or medical center, including such areas as health care setting administration and administrative systems, professional, operational and related support activity services.
• Assists in the administration management of specified activities and functions. Carries out assignments and undertakes studies involving the total service center or specific patient services, including budget planning, cost studies/analysis, and preparing specific budgets.
• Collects and analyzes data needed as a basis for administrative and management decisions relative to various health care setting activities.
• Accumulates data for budget preparations, fiscal reports, and review of budget estimates.
• Investigates and reports on patient and visitors complaints and performs special studies and investigations on operational units.
• Prepares and develops informational data in health care setting training programs, and participates in the development and updating of activity programs.
• Plans, directs, coordinates, controls and reviews work of subordinate administrative personnel relating to assigned tasks and projects in health care setting administration, health care setting management and related fields.
• Implements new programs and projects and monitors their operation and effectiveness.
• Performs other related duties, as directed.

In additional to performing the duties and responsibilities described under Assignment Levels I and II, performs the following:

• Supervises and coordinates functional activities of the health care setting with other organizational units and maintains liaison with internal and external partners; prepares reports related to functional activities.
• Assists in the preparation of operating plans, policies, programs and procedures; assists or collaborates with appropriate staff in resolving operating problems to facilitate solutions.
• Coordinates and plans training programs and activities to establish performance standards; provides education and training to staff, as needed.
• May represent departmental leadership on various internal and external committees and in relevant functions and programs.

Minimum Qualifications

• Master’s degree from an accredited college or university with a specialization in hospital administration,

health care administration, public health or a related discipline; or

• Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above,

and one (1) year of administrative experience; or

• An equivalent combination of training, college education and experience in related fields.

Department Preferences

• Provide daily oversight of an assigned panel of high-need candidates/members, delivering interventions designed to reduce unnecessary emergency department (ED)/emergency room (ER) and inpatient (IP) utilization, increase connection to primary care/behavioral health care, and demonstrate improved health outcomes for the served population. Communicate changes in member’s status (e.g. mental health, medical, social determinants impacting health and wellness) to the care team.
• Administer program requirements as defined by all applicable federal, state, local, and agency guidelines (e.g. assessments, care plans, documentation of services, etc.) and other Health Home documentation required to address member needs.
• Monitor alerts (e.g. hospital admission/discharge, incarceration, ER/ED visit, etc.) and provide onsite follow up with members promptly, verifying appropriate levels of care and access to all needed medications, therapies, and supports in managing care transitions.
• Provide regular, field based face-to-face visits with members/candidates and providers in home and /or community settings, ensuring core services and HML are completed monthly.
• Participate in case conferences as needed to ensure that each member’s care team is aligned with a shared plan of care and up-to-date information on each member. Provide written status updates on a regular basis as requested (case conference tool, emails, etc.) and verify documentation of all such activities in member chart.
• Adhere to timeframes and quality standards regarding completion of member assessments, reassessments, care plans, progress notes and documentation standards (including HARP Eligibility Assessment, HARP Plan of Care, LOSD, case notes, updates, consents, etc.).
• Manage schedule to allow for adequate field time, travel time, and time to complete administrative duties of position. Maintain communication with supervisor on changes in schedule and maintain an updated Outlook calendar of appointments.
• Maintain positive partnerships with providers and clinics internal to (and external to as necessary) NYC Health + Hospitals system.
• Maintain a directory of provider services including medical, behavioral health, social support and other services as needed to the support referral, linkage and coordination activities of assigned members. Identify valuable resources to share with the rest of the team to the benefit of all members.
• Support staff onboarding and growth as a mentor/coach.
• Minimum of 2 years’ experience in care coordination, care management, case work, with chronically ill, HIV/AIDS, homelessness, and substance abuse patients