Asset Servicing Manager Vice President

Citigroup Inc.; Jersey City (NJ); On-site; USD 130,000 - 195,000; Full time

Job summary

Citigroup Inc. in Jersey City, NJ is seeking an Asset Servicing Manager Vice President to lead end-to-end voluntary corporate action events. You will direct team execution, validate positions, and ensure timely client instruction processing across global markets.

The role requires 5–10 years in financial services operations, with deep knowledge of asset servicing, corporate actions, and risk controls. A Bachelor's degree is required; Master’s preferred. Competitive salary and benefits offered.

Qualifications

• Bachelor’s/University degree in Finance, Accounting, or related field is required.
• Master’s degree preferred is a plus.
• Experience in asset servicing and voluntary corporate actions is expected.

Responsibilities

• Lead and mentor a team responsible for end-to-end validation, election capture, and execution of voluntary corporate actions.
• Ensure timely and accurate client instruction submission to depositories and agents within market cutoffs.
• Oversee position validation, entitlement calculations, and settlement for voluntary actions.
• Manage client inquiries and resolve complex discrepancies with strong SLAs.
• Perform root-cause analyses to drive STP improvements and reduce manual intervention.
• Develop team capabilities through coaching and succession planning.
• Report key risk metrics and incidents to senior management.
• Foster collaboration with custody ops, product, and client service teams.

Skills

Leadership

Operational excellence

Analytical skills

Stakeholder management

Communication

Education

Bachelor’s/University degree in Finance, Accounting, or related field

Master’s degree preferred

Tools

Enterprise asset servicing platforms

DTCC/CDS

MS Office Suite

Job description

The Asset Servicing Manager Vice President – Voluntary Corporate Actions is a key operational leadership role responsible for directing the end-to-end lifecycle, execution, and risk management of voluntary asset servicing events. This position requires advanced technical expertise in voluntary corporate action mechanics (such as tender offers, rights subscriptions, exchange offers, and consent solicitations), exceptional analytical capabilities, and proven leadership in optimizing operational workflows.

The candidate will lead a high-performing team tasked with position verification, election capture, transaction processing, entitlement distribution, and exception resolution.

Responsibilities:

• Team Leadership & Operational Execution: Lead and mentor a specialized team managing the end-to-end validation, election capture, and execution of voluntary corporate action events across global markets.

• Client Election Management: Ensure prompt, precise execution and submission of client instructions to depositories and agents within strict market cutoff windows, proactively identifying and mitigating processing risks.

• Event Lifecycle & Settlement Oversight: Direct position validation, instruction tracking, entitlement calculations, and payment facilitation for voluntary corporate action events, ensuring strict alignment with internal controls.

• Client Inquiry & Exception Management: Set and maintain strong service-level standards by overseeing the investigation and timely resolution of complex discrepancies, corporate action queries, and market-driven exceptions.

• Root-Cause Analysis & Process Improvement: Conduct in-depth diagnostic assessments of operational workflows and complex issues to design, implement, and institutionalize scalable straight-through processing (STP) enhancements.

• People Development: Provide continuous mentorship, coaching, and targeted skill development to build team subject-matter depth, bench strength, and operational resilience.

• Governance & Management Reporting: Transparently elevate, track, and report key risk indicators, control metrics, and operational incidents to senior management and governance committees.

• Stakeholder Engagement: Establish and maintain collaborative partnerships with internal and external stakeholders, including custody operations, product, client service teams, and industry working groups.

• Strategic Initiatives: Sponsor and drive operational transformation initiatives aimed at enhancing straight-through processing rates, reducing manual intervention, and elevating the client experience.

Qualifications:

• Experience: 5–10 years of progressive operations experience in financial services, with substantial domain expertise in asset servicing and voluntary corporate actions.

• Leadership Track Record: Proven experience leading, developing, and inspiring operational teams in high-volume, deadline-driven environments.

• Technical & Market Knowledge: Advanced knowledge of event workflows, cash and security movements, accounting principles, market deadlines, and operational risk controls.

• Problem Solving & Decision-Making: Exceptional analytical acumen with a track record of resolving complex operational bottlenecks under tight market constraints.

• Communication & Influence: Excellent interpersonal, presentation, and stakeholder-management skills with the ability to communicate complex concepts effectively to diverse audiences.

• Systems & Technology: Proficiency in enterprise asset servicing platforms, market utilities (e.g., DTCC/CDS), and MS Office Suite.

Education:

• Bachelor’s/University degree in Finance, Accounting, or a related field is required; Master's degree preferred.

Job Family Group:

Operations - Transaction Services

Job Family:

Securities and Derivatives Processing

Time Type:

Full time

Primary Location:

Jersey City New Jersey United States

Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Oct 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.