Asset Protection Specialist: Shrinkage & Safety

Nordstrom; Kirkland (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount

Job summary

Nordstrom in Kirkland, WA is hiring an Asset Protection Agent to safeguard customers, teams and inventory. You will partner with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies while deterring theft and protecting profits.

The role involves investigating, using surveillance and RFID data, and leading security audits. A valid license and strong communication are required.

Qualifications

• A valid security license is required for this role in specified locations.
• Ability to make decisions with good judgment in a fast-paced environment.
• Clear and concise verbal and written skills.
• Strong interpersonal and communication skills.
• Maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues and aggressive individuals.
• Accountability, initiative, and ownership.
• Flexible schedule based on business needs.
• Meet licensing requirements for state and local.
• Experience in investigative, asset protection and security procedures (preferred).

Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate… and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Skills

Decision making

Verbal & written communication

Interpersonal skills

Confidentiality

Calm demeanor

Accountability

Ownership

Flexibility

Job description

Nordstrom in Kirkland, WA is hiring an Asset Protection Agent to safeguard customers, teams and inventory. You will partner with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies while deterring theft and protecting profits.

The role involves investigating, using surveillance and RFID data, and leading security audits. A valid license and strong communication are required.