Asset Protection Specialist - Fulton Street Mall

Gap Inc.; New Jersey; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Asset Protection Specialist to enhance safety and security within their stores. This role involves collaborating with store teams and local law enforcement to mitigate theft and fraud while promoting a culture of safety. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and decision-making skills. If you are passionate about creating a secure shopping experience and have a knack for building effective partnerships, this opportunity is perfect for you. Join a team committed to protecting people, assets, and brands while fostering a positive customer experience.

Qualifications

• Experience in high-pressure, multitask environments.
• Strong communication and interpersonal skills.

Responsibilities

• Provide a visible presence to prevent loss and safety issues.
• Educate store teams on safety standards and procedures.
• Assist in the investigative process from case initiation to resolution.

Skills

Communication Skills

Interpersonal Skills

Decision-Making

Coaching

Safety Standards Knowledge

Tools

CCTV

Incident Reporting Systems

Job description

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast-paced environment focused on creating a safe environment for our employees, teams, and customers. This is critical to driving our Brand Power, Enduring Customer Relationships, and demonstrating our commitment to Team and Values. You’ll need to understand the big picture strategy and collaborate with cross-functional teams and external partners.

You are responsible for identifying and mitigating safety, external theft, and fraud trends within a specific store. This role provides in-store response and support, focusing on immediate safety concerns, Habitual Offenders, and high-impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, and AP resources). You will train Store Leaders and Brand Associates in safe practices for handling safety and theft events, as well as the use of Company Case Management and Reporting systems.

The Asset Protection Specialist reports to the on-campus Asset Protection Manager or an Area Asset Protection Manager. This role interacts regularly with Local Law Enforcement, diversion and outreach programs, and supports detailed cases involving habitual and aggressive offenders. You will work with Law Enforcement to assist in the safe apprehension of offenders and build relationships with local community networks and outreach programs.

What You'll Do

• Provide a visible presence to prevent loss and safety issues.
• Contribute to a low-risk culture and shortage reduction efforts through visibility on the sales floor.
• Maintain physical security of the store and support a positive customer experience.
• Support the handling of escalated customer situations.
• Assist in the investigative process from case initiation to resolution.
• Make safe apprehensions following Gap Inc AP guidelines.
• Communicate loss and safety-related intelligence to store and Asset Protection leaders.
• Educate store teams on safety standards related to security and safety procedures (Community Outreach, External Theft & Prevention, Active Threat, Emergency Procedures, etc.).
• Promote resources such as Safety training, Open Door Policy, Code of Business Conduct Hotline, and Brand Protection Program.

Who You Are

• You will be required to maintain uniform standards, including consistent use of body-worn cameras.
• You work closely with store leaders and Asset Protection personnel to ensure initiatives comply with Brand standards and make stores the safest place to work and shop.
• You have experience in high-pressure, multitask environments, driving results, coaching, and collaborating.
• You possess strong communication and interpersonal skills, with the ability to establish effective partnerships.
• You demonstrate high learning agility, sound decision-making, and professionalism.