Asset Protection Service Representative - Serramonte Center

Gap Inc.; Daly City (CA); On-site; USD 24,108 - 27,552; Part time

Benefits offered by this job

Employee discounts

Paid Time Off

401(k) plan

Employee stock purchase plan

Medical, dental, vision insurance

Job summary

Gap Inc. is seeking an Asset Protection Service Representative to ensure a safe and secure environment at our stores. As a first point of contact, you will deter theft, promote safety, and enhance customer experience across our brands, including Gap, Old Navy, and Banana Republic.

Your responsibilities include monitoring store activity, greeting customers, and conducting security checks. Strong observational skills, calmness under pressure, and excellent communication are key in this role.

Qualifications

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain a strong, visible presence at store entrances and throughout the sales floor.
• Greet customers with warmth and professionalism.
• Monitor customer behavior and store activity.
• Support store teams during escalated customer situations.
• Conduct regular checks of physical security systems.

Skills

Observational skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About The Role

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

What You’ll Do

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss‑related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behaviour and encouraging others to do the same.

Who You Are

• Strong observational skills and attention to detail in a fast‑paced retail environment.
• Ability to remain calm, professional, and customer‑focused in high‑pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
• Willingness to learn and consistently apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive, and welcoming environment for all.

Hourly Range

$17.50 – $20.00 per hour. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.