Asset Protection Service Representative - Flatbush

FashionUnited; New York, Northern (NY, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

FashionUnited is seeking an Asset Protection Service Representative at Flatbush to help maintain a safe, welcoming store environment and deter theft across our brand portfolio. You’ll be visible at entrances and on the shop floor, greeting customers and addressing safety concerns while supporting a positive shopping experience.

You will monitor activity, report incidents, assist during escalations, inspect security systems, and share safety information with store teams—creating a culture of

Qualifications

• Observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; engage respectfully with customers and team members.
• Willingness to learn and apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive and welcoming environment for all.

Responsibilities

• Maintain a visible presence at store entrances and on the sales floor to deter theft and promote safety.
• Greet customers warmly and offer assistance while staying alert to security concerns.
• Monitor customer behavior and store activity, report suspicious actions to leadership or AP partners.
• Assist during escalated customer situations by staying calm and observant.
• Support AP Coordinators during external theft incidents by documenting events per policy.
• Regularly check doors, alarms, and surveillance equipment and report issues promptly.
• Share safety and loss-prevention information with store teams to raise awareness.
• Model respectful, proactive behavior to promote a culture of safety and inclusion.

Job description

Asset Protection Service Representative - Flatbush

Asset Protection Service Representative - Flatbush

About the Role

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

What You'll Do

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Who You Are

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
• Willingness to learn and consistently apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive, and welcoming environment for all.

Job Title:

Asset Protection Service Representative - Flatbush