Asset Protection Service Representative

Gap Inc.; Georgia; On-site; USD 32,000 - 45,000; Full time

Job summary

Gap Inc. is seeking an Asset Protection Specialist to protect our people, products, and brand across our stores.

You will maintain a strong visible presence, deter theft, conduct surveillance, and apprehend shoplifters while wearing body cameras when appropriate. You will collaborate with store teams and law enforcement to build and prosecute cases, train teams on safe practices, and analyze incident data to identify patterns for prevention.

Qualifications

• Experience in theft apprehension and surveillance.
• Strong understanding of safety and legal protocols.
• Ability to wear and operate body-worn cameras.
• Excellent communication and de-escalation skills.
• Ability to work independently in high-pressure environments. Strong knowledge of business continuity planning and risk management.

Responsibilities

• Maintain a strong, visible presence in high-risk stores to deter theft and promote safety.
• Conduct surveillance and apprehend shoplifters in accordance with company policy and legal standards.
• Wear and operate body-worn cameras to document incidents and ensure transparency.
• Collaborate with store teams and law enforcement to build and prosecute cases involving external theft or fraud.
• Train store teams on safe practices for handling theft-related incidents and using reporting tools.
• Conduct regular checks of physical security systems and report any vulnerabilities.
• Analyze incident data to identify patterns and recommend prevention strategies.
• Support crisis response efforts and contribute to a culture of safety and inclusion.

Skills

Theft surveillance

De-escalation

Body-worn cameras

Independent work

Risk management

Job description

About the Role

As an Asset Protection Specialist, you serve in high-risk store environments where you are empowered to make apprehensions and wear a uniform and body camera. In addition to maintaining a strong, visible presence on the sales floor, you focus on theft deterrence, investigations, and safety. Your work is essential to protecting our people, products, and the brand experience across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta.

What You’ll Do

• Maintain a strong, visible presence in high-risk stores to deter theft and promote safety.
• Conduct surveillance and apprehend shoplifters in accordance with company policy and legal standards.
• Wear and operate body-worn cameras to document incidents and ensure transparency.
• Collaborate with store teams and law enforcement to build and prosecute cases involving external theft or fraud.
• Train store teams on safe practices for handling theft-related incidents and using reporting tools.
• Conduct regular checks of physical security systems and report any vulnerabilities.
• Analyze incident data to identify patterns and recommend prevention strategies.
• Support crisis response efforts and contribute to a culture of safety and inclusion.

Who You Are

• Experience in theft apprehension and surveillance.
• Strong understanding of safety and legal protocols.
• Ability to wear and operate body-worn cameras.
• Excellent communication and de-escalation skills.
• Ability to work independently in high-pressure environments. Strong knowledge of business continuity planning and risk management.