Asset Protection Service Representative

Gap Inc.; New York (NY); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) with matching

Stock purchase plan

Insurance

Job summary

Gap Inc. in New York seeks an Asset Protection Specialist to deter theft, maintain safety, and protect our brand across Gap, Old Navy, Banana Republic and Athleta. You will be on the sales floor with a strong presence and focus on investigations and loss prevention.

The role requires experience in theft apprehension, surveillance, and wearing body-worn cameras. You will collaborate with store teams and law enforcement to build cases and uphold safety and inclusion. Gap Inc.

Qualifications

• Experience in theft apprehension and surveillance.
• Strong understanding of safety and legal protocols.
• Ability to wear and operate body-worn cameras.
• Excellent communication and de-escalation skills.
• Ability to work independently in high-pressure environments with knowledge of business continuity planning.

Responsibilities

• Maintain a strong, visible presence in high-risk stores to deter theft and promote safety.
• Conduct surveillance and apprehend shoplifters in accordance with policy and law.
• Wear and operate body-worn cameras to document incidents and ensure transparency.
• Collaborate with store teams and law enforcement to build and prosecute cases.
• Train store teams on safe practices for handling theft-related incidents and reporting tools.
• Check physical security systems and report vulnerabilities.
• Analyze incident data to identify patterns and prevent incidents.
• Support crisis response and contribute to safety and inclusion.

Skills

Surveillance

De-escalation

Independent work

Risk management

Tools

Body-worn cameras

Security systems

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About The Role

As an Asset Protection Specialist, you serve in high-risk store environments where you are empowered to make apprehensions and wear a uniform and body camera. In addition to maintaining a strong, visible presence on the sales floor, you focus on theft deterrence, investigations, and safety. Your work is essential to protecting our people, products, and the brand experience across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta.

What you'll do

• Maintain a strong, visible presence in high-risk stores to deter theft and promote safety.
• Conduct surveillance and apprehend shoplifters in accordance with company policy and legal standards.
• Wear and operate body-worn cameras to document incidents and ensure transparency.
• Collaborate with store teams and law enforcement to build and prosecute cases involving external theft or fraud.
• Train store teams on safe practices for handling theft-related incidents and using reporting tools.
• Conduct regular checks of physical security systems and report any vulnerabilities.
• Analyze incident data to identify patterns and recommend prevention strategies.
• Support crisis response efforts and contribute to a culture of safety and inclusion.

Who you are

• Experience in theft apprehension and surveillance.
• Strong understanding of safety and legal protocols.
• Ability to wear and operate body-worn cameras.
• Excellent communication and de-escalation skills.
• Ability to work independently in high-pressure environments. Strong knowledge of business continuity planning and risk management.

Hourly Range: $17.00 - $29.40

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.