Asset Protection Officer II

New Balance Athletics; Salt Lake City (UT); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Benefits

Wellness program

Bonus eligibility

401(k) match

Tuition reimbursement

Discounts

Job summary

New Balance Athletics in Salt Lake City is seeking a Security Associate to monitor and respond to security incidents, manage access control, and protect people and property across multiple locations. You will operate video and intrusion security systems, perform patrols, and assist in investigations while delivering strong customer service.

Requirements include 3–5 years in security or related tech, proficiency with MS Office, and ability to navigate multiple security software systems.

Qualifications

• Minimum 3–5 years of security or technology-based experience and/or AS college degree.
• Skill with computers and Microsoft Office applications.
• Ability to learn and navigate multiple software-based security systems.
• Proficient in professional email communication and report writing.

Responsibilities

• Provide excellent customer service to internal and external New Balance customers.
• Respond to local incidents, make critical decisions, and control situations.
• Inspect bags and packages and manage visitor checks at front desk security posts.
• Monitor access control and alarm activity across locations globally and assist in investigations.

Skills

Security systems

MS Office

Patrol experience

Education

AS degree or equivalent

Tools

Video management system

Intrusion alarm system

Access control systems

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Work Schedule

Sunday-Thursday 3:00pm-11:00pm

Salary

23.50

What's in it for you?

• 40% employee discount on New Balance products (in-store and online)


• Robust benefits tailored to various lifestyles and life stages


• Lifestyle Benefit Program - reimbursement for eligible wellness and lifestyle activities


• Pay-for-Performance program and company bonus eligibility


• 401(k) Retirement Plan - 100% match up to 5% of contributions, fully vested


• Tuition Reimbursement


• Discounts on cellular services, travel, entertainment, consumer goods, and more

Job Mission

Under the general direction of the Loss Prevention Supervisor and day to day oversight by the Loss Prevention Team Lead, perform a variety of customer service and protection duties to monitor and ensure compliance with company policy relative to security, safety, and property. Monitor and respond to alarm signals and incidents at 100+ New Balance locations around the world from our global security operations center using intrusion alarm, video management, electronic access control, comprehensive risk management and dispatch activity tracking systems.

Major Accountabilities

• Provide excellent customer service to our internal and external New Balance customers.


• Respond to local incidents in person, make critical decisions, and control situations. Incidents may include but are not limited to medical emergencies, threats, trespassing, burglaries, theft, natural disasters, and facility alarms.


• Control local access from our front desk security posts. Understand and navigate visitor management software. Register and check-in visitors, contractors, and temporary associates. Assist in checking and issuing employee identification and inspect bags and packages as necessary.


• Understand and navigate electronic access control system software. Monitor and respond to door alarm and card swipe activity for over 40 locations both domestic and international for more than 9000 active access card holders globally. Interpret access clearances, schedules, and create new badges.


• Understand and navigate video management system software. Quickly access video for 100+ locations for live monitoring, recorded video playback, video archiving, and export to portable media.


• Understand and navigate intrusion alarm system hardware design, operations, and functions. Interpret zone locations, behavior, arm/disarm, and bypass zones. Assist local and remote customers with keypad operation.


• Understand and navigate incident management and reporting software. Comprehensive reports must be filed for all incidents that occur. Reports are generated locally by a responding officer and are also submitted by our customers from any location. Officer must monitor the report inbox daily and investigate promptly.


• Using the incident management software for dispatch, track all daily work-based activities.


• Perform container inspections and investigate and report discrepancies in compliance with CTPAT program.


• Perform interior and exterior patrols of facility to ensure compliance with safety and security policies and procedures. Interact with employees and management to assist in correcting deficiencies related to the safety/security environment.


• Open and Close building(s) as scheduled.


• Participate in fire protection and safety programs, including inspections and evacuations. During scheduled times, remain on 24-hour call.


• Assist in performing crime prevention and confidential investigative work as directed by LP management. As an agent of the company, may appear as a witness in court cases extending from internal investigations.


• Perform other related duties as may be assigned or directed.

Requirements for Success

• Minimum 3-5 years of security or technology-based experience and/or AS college degree


• Skill with computers and Microsoft Office applications


• Ability to learn and navigate multiple software-based security systems


• End user knowledge and experience with the following systems is desirable:


• Professional email communication and report writing proficiency


• Valid drivers' license, vehicle, and phone required


• Ability to conduct the extensive interior and exterior walking patrols required of this position.

Location and Pay Range

Salt Lake City, UT Distribution Center Only
Pay Range: $18.70 - $23.35 - $28.05 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance