Asset Protection Coordinator

CVS Health; Town of Florida (NY); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

The Hispanic Alliance for Career Enhancement is seeking a full-time Asset Protection Coordinator in the Town of Florida, NY. This role is pivotal in enhancing the retail customer experience while mitigating losses due to external theft. The successful candidate will possess strong customer service and communication skills, collaboratively working with store leadership and the Asset Protection Department.

The position offers a competitive pay range from $17.00 to $26.00 per hour, with a comprehensive benefits package to support employee well-being.

Qualifications

• Ability to stand, walk, bend, kneel, and reach for objects.
• Experienced in submitting theft reports and communication.
• Capability of working a flexible schedule including nights and weekends.

Responsibilities

• Provide customer service to prevent theft.
• Prepare external theft reports and monitor compliance.
• Engage with customers and communicate findings.

Skills

Customer service skills

Observational skills

Communication skills

Education

High School Diploma or GED

Job description

Job Purpose and Summary

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in the assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The APC will monitor all store activity, gather information on theft and operational vulnerabilities, and will wear a specialized CVS store uniform as a deterrent to theft. The role does not involve unloading truck deliveries or manning a POS terminal.

Primary Job Duties & Responsibilities

• Provides attentive, friendly customer service, greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor activity that causes loss of CVS Pharmacy assets/products, communicates with store management about observations, and seeks guidance if theft is suspected. Does not apprehend suspected shoplifters.
• Inspects high‑risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in the Aurora system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

Required Qualifications

• Physical abilities to stand, walk, stoop, kneel or crouch, and reach or grasp objects, including lower shelves, to provide excellent customer service and conduct effective theft prevention. Must perform duties requiring manual dexterity, such as applying security tags and using keys to open and close locks.
• Excellent observational skills with the ability to recall and describe detailed facts and read small print on labels, tags or containers.
• Ability to engage and communicate well with customers, providing excellent customer service.
• Strong verbal and written communication skills; capable of preparing and submitting external theft reports and communicating with Asset Protection and Store Leadership teams.
• Availability to work a flexible schedule that includes nights and weekends.

Responsibilities – % Time

Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed — 60%

External Theft Reporting and review of potential links of habitual offenders in the Aurora System; proactive intelligence sharing with DAPL, ORC Team, and Store Manager — 30%

Monitor store compliance with asset protection related programs that prevent external theft, take corrective action when needed, and report findings to DAPL and Store Leadership — 10%

Preferred Qualifications

High School Diploma or General Equivalent Development (GED)

Required Experience

1 to 3 years of experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$17.00 – $26.00

Great Benefits for Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.