Asset Protection Agent

Brobston Group; Palo Alto (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Brobston Group is seeking an Asset Protection Agent to help keep customers, employees, and store assets safe while reducing shrinkage and supporting inventory accuracy. This role responds to security and emergency incidents, investigates theft, and partners with store teams and local law enforcement.

Responsibilities include identifying theft trends, supporting investigations, and building partnerships with store leadership and law enforcement to maintain a secure shopping environment.

Qualifications

• Make sound, accountable decisions in a fast-paced environment.
• Communicate clearly and maintain confidentiality.
• Remain calm when addressing safety issues, including aggressive behavior.
• Work a flexible schedule and meet applicable state and local licensing requirements.
• Experience in investigations, asset protection, or security procedures is preferred.

Responsibilities

• Resolve theft and conduct quality apprehensions in accordance with policy and guidance.
• Identify theft trends using reporting, surveillance, video systems, and RFID data.
• Support internal and external theft investigations, gather evidence, and prepare incident reports.
• Promote shrinkage reduction, merchandise protection, safety awareness, and emergency preparedness.
• Respond to store security and emergency incidents and participate in the Emergency Response Team.
• Build partnerships with store leaders, neighboring retailers, and local law enforcement.

Skills

Decision making

Communication

Confidentiality

Calm under pressure

Flexibility

Licensing compliance

Job description

Summary

The Asset Protection Agent helps keep customers, employees, and store assets safe while reducing shrinkage and supporting inventory accuracy. This role responds to security and emergency incidents, investigates theft, and partners with store teams and local law enforcement.

Responsibilities

• Resolve theft and conduct quality apprehensions in accordance with policy and guidance.
• Identify theft trends using reporting, surveillance, video systems, and RFID data.
• Support internal and external theft investigations, gather evidence, and prepare incident reports.
• Promote shrinkage reduction, merchandise protection, safety awareness, and emergency preparedness.
• Respond to store security and emergency incidents and participate in the Emergency Response Team.
• Build partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

• Make sound, accountable decisions in a fast-paced environment.
• Communicate clearly and maintain confidentiality.
• Remain calm when addressing safety issues, including aggressive behavior.
• Work a flexible schedule and meet applicable state and local licensing requirements.
• Experience in investigations, asset protection, or security procedures is preferred.