Global Custody Asset Servicing Vice President

JPMorganChase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Equity incentives

Job summary

JPMorganChase in Brooklyn seeks a Vice President to lead Asset Servicing Operations, delivering critical asset servicing events and driving continuous improvement across product, client service, technology and global operations.

You will mentor a high-performing team, champion automation and AI-enabled capabilities, and partner with senior stakeholders to ensure scalable, best-in-class service.

Qualifications

• Eight years of financial services experience with leadership in Asset Servicing or Global Custody Operations (such as Corporate Actions and related workflows).
• Proven ability to lead in a fast-paced, risk-focused environment, managing multiple priorities and delivering strong execution.
• Strong control mindset with experience in risk reduction, improving controls, and ensuring adherence to policies and standards.
• Excellent communication and stakeholder management skills, with the ability to articulate issues and remediation plans to senior management.
• Demonstrated track record of driving change, including operational improvements and technology-enabled efficiencies.

Responsibilities

• Lead and oversee the end-to-end lifecycle of asset servicing events, ensuring accurate and timely execution and exceptional service delivery.
• Manage operational governance for controls, checkpoints, inquiries, and instruction processing, ensuring quality assurance and appropriate escalation.
• Act as a senior escalation authority for complex and high-risk issues, coordinating resolution across global partners and stakeholders.
• Foster a strong risk and control culture by monitoring key risk indicators, identifying root causes, and driving remediation to improve client outcomes.
• Deliver operational improvement initiatives focused on simplification, standardization, and enhanced procedures to strengthen quality and reduce risk.
• Champion automation and innovation by leveraging new technologies, including AI-enabled capabilities, to increase scalability and accuracy.
• Oversee team capacity planning and workflow management, ensuring service levels are met and priorities are balanced.
• Represent the organization in management and stakeholder forums, providing clear updates on performance, risk, and strategic priorities.
• Coach, mentor, and develop team members, promoting knowledge-sharing, accountability, and succession planning.

Skills

Leadership

Asset Servicing

Stakeholder management

Risk management

Automation / AI initiatives

Job description

Job Description

Are you ready to shape the future of Asset Servicing Operations? Join us as a Vice President and play a pivotal role in driving innovation, elevating client experiences, and leading a talented team in a dynamic environment. At JPMorganChase, you'll have the opportunity to accelerate your career, embrace cutting-edge technology, and make a meaningful impact every day. We empower you to grow, collaborate, and deliver exceptional results.

Are you ready to shape the future of Asset Servicing Operations? Join us as a Vice President and play a pivotal role in driving innovation, elevating client experiences, and leading a talented team in a dynamic environment. At JPMorganChase, you'll have the opportunity to accelerate your career, embrace cutting-edge technology, and make a meaningful impact every day. We empower you to grow, collaborate, and deliver exceptional results.
As a Vice President in Asset Servicing Operations within our Brooklyn team, you will be at the forefront of delivering critical asset servicing events for WHEM Markets. You will partner with Product, Client Service, Technology, and Global Operations teams to enhance the client experience and drive continuous improvement. In this role, you will inspire and develop a high-performing team, foster a culture of accountability, and champion innovation to deliver scalable, best-in-class service. You will join a collaborative and forward-thinking team that values diverse perspectives and is committed to operational excellence. Together, we strive to simplify processes, embrace automation, and deliver outstanding results for our clients and stakeholders.

Job Responsibilities

• Lead and oversee the end-to-end lifecycle of asset servicing events, ensuring accurate and timely execution and exceptional service delivery.
• Manage operational governance for controls, checkpoints, inquiries, and instruction processing, ensuring quality assurance and appropriate escalation.
• Act as a senior escalation authority for complex and high-risk issues, coordinating resolution across global partners and stakeholders.
• Foster a strong risk and control culture by monitoring key risk indicators, identifying root causes, and driving remediation to improve client outcomes.
• Deliver operational improvement initiatives focused on simplification, standardization, and enhanced procedures to strengthen quality and reduce risk.
• Champion automation and innovation by leveraging new technologies, including AI-enabled capabilities, to increase scalability and accuracy.
• Oversee team capacity planning and workflow management, ensuring service levels are met and priorities are balanced.
• Represent the organization in management and stakeholder forums, providing clear updates on performance, risk, and strategic priorities.
• Coach, mentor, and develop team members, promoting knowledge-sharing, accountability, and succession planning.

Required Qualifications, Capabilities, And Skills

• Eight years of relevant financial services experience, with demonstrated leadership in Asset Servicing or Global Custody Operations (such as Corporate Actions and related workflows).
• Proven ability to lead in a fast-paced, risk-focused environment, managing multiple priorities and delivering strong execution.
• Strong control mindset with experience in risk reduction, improving controls, and ensuring adherence to policies and standards.
• Excellent communication and stakeholder management skills, with the ability to articulate issues and remediation plans to senior management.
• Demonstrated track record of driving change, including operational improvements and technology-enabled efficiencies.

Preferred Qualifications, Capabilities, And Skills

• Experience in cross-functional leadership and project or program management across operations, product, technology, or client-facing teams.
• Ability to drive operational improvement through continuous improvement methodologies (such as process re-engineering, control enhancement, or KPI/KRI management), delivering measurable outcomes.
• Prior people leadership experience with a focus on talent development and team performance.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.