Asset Management Coordinator - Live Expert Retail Program

Intuit Inc.; San Diego (CA); On-site; USD 108,000 - 146,000; Full time

Job summary

Intuit Inc. is seeking an asset manager to oversee the Live Expert retail program nationwide, with emphasis on hardware provisioning, vendor relationships, and budget coordination.

The role requires partnering with finance, store contacts, and business units, plus documentation of workflows and creation of playbooks as processes mature. You will manage end-to-end device lifecycles, supervise contractors, forecast demand, and report progress to senior leaders.

Qualifications

• Bachelor's degree or equivalent experience.
• HAM and CHAMP asset management certifications.
• Direct experience managing asset programs for large companies.
• Experience with purchase requisitions, purchase orders, forecasting and budgeting.
• Strong communication and ability to present to senior leaders.
• Ability to work with external vendors and internal customers.

Responsibilities

• Own end-to-end hardware operations for the program, focusing on store build outs and maintenance.
• Identify store hardware needs, place orders, drive approvals, track delivery, update store contacts.
• Partner with Finance to manage budget and keep spend within approvals.
• Own break/fix operations and local hardware replenishment to prevent store downtime.
• Direct contractors handling asset-related support tickets.
• Own vendor management and inventory accuracy for store hardware.
• Manage full device lifecycle — deployment, refresh, decommissioning, warranty/RMA, loss/theft claims.
• Coordinate shipping/logistics and forecast hardware demand to prevent stockouts.
• Deliver regular reporting on activity, spend, and high-priority issues.
• Primary focus is process build-outs; create playbooks once processes are defined.
• Implement process improvement initiatives where applicable.

Skills

Asset management

Budget forecasting

Vendor management

Presentation to leadership

Education

Bachelor's Degree or equivalent experience

HAM Certification

CHAMP Certification

Job description

This role is for an asset manager overseeing the Intuit Live Expert retail program. This is a fast paced role that will require coverage in multiple areas at once. You will be working to secure hardware for the program, Maintain vendor relationships as well as partnering with our business unit contacts and store contacts throughout the country. This role will also entail working with finance, monitoring program budget spend as well as the break fix and support processes for the program. Reports and status updates to leaders are also included in these responsibilities.

Responsibilities

• Owns end-to-end hardware operations for the program - Currently focusing on store build outs but will progress to ongoing maintenance and support.
• Identifies store hardware needs, places orders, drives approvals, tracks orders to delivery, updates store contacts
• Partners with Finance to secure budget and keep spend within approved thresholds
• Owns break/fix operations and local hardware replenishment to prevent store downtime
• Directs contractors handling asset-related support tickets
• Owns vendor management and inventory accuracy for store hardware
• Manages full device lifecycle — deployment, refresh, decommissioning, warranty/RMA, loss/theft claims
• Coordinates shipping/logistics and forecasts hardware demand to prevent stockouts
• Delivers regular reporting on activity, spend, and high-priority issues
• Primary focus right now will be process build outs. Creating playbooks once a defined process is approved
• Implementing process improvement initiatives where applicable.

Qualifications

Bachelors Degree or equivalent experience

Asset management certifications (HAM, CHAMP) Strong grasp of Finance processes and mechanisms

Direct experience as an asset manager overseeing major programs for companies in the same class as Intuit.

Documented experience working with purchase requisitions, purchase orders, Forecasting and budgeting, Finance plans

Experience working with Finance teams and negotiating budgets

Strong written and verbal communication skills.Documentation and tracking of work and ability to create playbooks and artifacts as needed.

Ability to present to senior leaders as needed, work with external vendors and internal customers.

Strong organizational skills

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
San Diego $107,500 - $145,500