Asset and Configuration Management Specialist

Ascension Health Alliance; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization seeks an Asset and Configuration Management Specialist to support operational excellence. This remote role involves managing configuration management processes and collaborating with IT teams to enhance service delivery. The ideal candidate will have extensive IT experience and expertise in ServiceNow.

Benefits

Paid time off (PTO)

Health insurance options

Retirement benefits

Tuition reimbursement

Qualifications

• 2 years experience or equivalent education required.
• 10 years IT experience preferred.

Responsibilities

• Support and maintain the Service, Asset and Configuration Management Strategy.
• Run impactful reports for stakeholders.
• Collaborate with ServiceNow platform management team.

Skills

ITIL V3/V4 Foundation

Process Efficiency

Automation

Configuration Management

Education

High School diploma or equivalent

Bachelor Degree in Computer Science

Tools

ServiceNow

Job description

Details

• Department: Technology Business Operations
• Schedule: Full time
• Location: Remote

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

As a member of the Service Asset and Configuration Management team, the Asset and Configuration Management Specialist plays a crucial role in our operational excellence strategy and supports the organization’s asset and configuration management processes, services and capabilities. Leverage your experience to partner with cross-functional ITSM and technical professionals to continuously improve critical foundational solutions across the Ascension IT landscape.

Responsibilities

• Support and maintain the Service, Asset and Configuration Management Strategy and Roadmap based on business, service and operational customers needs and strategies
• Run impactful reports for stakeholders to leverage in making of key decisions
• Drive systematic organizational improvements linked to the strategic aims as defined in the System IT Strategy
• Oversee AMDB/CMDB support services, to include requests to provision and deprovision CI’s and assets, and regular maintenance work such as CI discovery, identification and control, status accounting and reporting
• Build relationships with other ITIL process areas, applicable tool owners and stakeholders to understand business objectives, data structure, and how CMDB and Asset Management processes will best support the enterprise and process specific objectives
• Facilitate communication and engage business and IT management to support SACM efforts and value proposition
• Continually improve process execution using automated means wherever possible and clearly document responsibilities and expectations of Service Owners or other stakeholders where manual maintenance is necessary
• Facilitate SACM annual maturity assessments
• Review critical incident outage resolution results and responses and dispositions of failed changes due to Configuration Management System (CMS) related issues
• Reviews and approves all changes to the CMS application and/or infrastructure where applicable
• Reviews significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Collaborate with ServiceNow platform management team to support integration points such as Ascension Data lake, financial systems, IT Service Continuity systems, SolarWinds and capacity planning for the ServiceNow platform
• Reviews and publishes configuration management reporting
• Support asset and configuration management system testing activities
• Recommend cost-effective hardware/software solutions
• Coordinate with IT Staff to resolve data errors reported by stakeholders

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Additional Preferences

• 10 years progressive experience in IT in relevant fields
• At least 4 years of experience leading CDMB/AMDB deployment and operations in Global Information Technology environment or large enterprise with diverse infrastructures and application portfolios. Certifications strongly preferred
• Experience with ServiceNow platform, or similar tool, certifications strongly preferred
• Experience delivering measurable outcomes, performance consistency and reporting results to key process partners and stakeholders
• Demonstrate ability to measure and show value creation to the business through process efficiency, automation and ITSM process integration
• ITIL V3/V4 Foundation preferred with at least 6 years’ experience leveraging ITSM and ITOM best practices supported by a Configuration Management System
• Understanding of SDLC and various development and project methodologies such as Waterfall, Agile, DevOps, CI/CD, etc.
• Bachelor Degree in Computer Science, Information Systems, Data Science or equivalent preferred

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Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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