Assessment Specialist - Student Tech Support

Western Governors University; Salt Lake City (UT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision benefits

HSAs & FSAs

Wellbeing program

Tuition discount

Job summary

Western Governors University is seeking an Assessment Operations Specialist in Salt Lake City, UT. You will serve as the first contact for students, providing technical troubleshooting and guidance to ensure successful completion of assessments.

The role emphasizes high-quality service, accurate information, and a student-centered approach, with ongoing learning about system updates and best practices. Occasional travel up to 20% is possible as part of company summits and events.

Qualifications

• 1+ year of professional experience in technical troubleshooting.
• 3+ years of customer service experience.
• Ability to learn and navigate different technological platforms.

Responsibilities

• Assist students in resolving technical issues related to assessment platforms and systems.
• Provide step-by-step guidance to students on accessing assessment tools.
• Escalate unresolved issues to supervisors or technical support teams as needed.
• Respond to student inquiries related to assessments, scheduling, policies, and procedures.
• Document interactions and track case resolution in systems.

Skills

Technical troubleshooting

Customer service

Communication

Professional demeanor

Learning agility

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Assessment platforms

Job description

Western Governors University is seeking an Assessment Operations Specialist in Salt Lake City, UT. You will serve as the first contact for students, providing technical troubleshooting and guidance to ensure successful completion of assessments.

The role emphasizes high-quality service, accurate information, and a student-centered approach, with ongoing learning about system updates and best practices. Occasional travel up to 20% is possible as part of company summits and events.