Assessment and User Experience Librarian

The Chronicle Of Higher Education, Inc.; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Thomas G. Carpenter Library at the University of North Florida in Jacksonville, Florida seeks a collaborative, data-driven Assessment and User Experience Librarian to lead assessment and UX initiatives that improve services, collections, spaces, and digital environments through evidence-based decision-making.

This 12-month, non-tenure earning University Assistant Librarian position reports to the Associate Dean of Library Operations and Engagement.

Qualifications

• Requires ALA-accredited master’s degree in library or information science or related advanced degree.
• Leads and coordinates library-wide assessment and UX efforts with data collection, analysis, and reporting.
• Includes usability testing, user research, and alignment with institutional goals and accreditation.

Responsibilities

• Lead assessment activities across the library and coordinate UX initiatives.
• Collect, analyze, and interpret qualitative and quantitative data to evaluate services, programs, collections, spaces, and digital environments.
• Communicate evidence-based findings to support decision-making and continuous improvement.
• Collaborate with library units to represent the library in assessment and UX initiatives at campus, regional, state, and national levels.

Skills

Assessment leadership

UX research

Data analysis

Communication

Team collaboration

Data literacy

Education

ALA-accredited MLS

Tools

Tableau

Power BI

Job description

The Thomas G. Carpenter Library at the University of North Florida in Jacksonville, Florida is seeking a collaborative, data-driven Assessment and User Experience Librarian to lead initiatives that enhance library services, collections, spaces and digital environments through evidence based, user-centered decision-making. This is a 12-month, non-tenure earning University Assistant Librarian position of Library or Information Science, reports to the Associate Dean of Library Operations and Engagement. Responsibilities include assessment activities across the library while developing and coordinating User Experience (UX) initiatives. The position gathers, analyzes, and interprets, and communicates qualitative and quantitative data to evaluate the effectiveness of library services, programs, collections, spaces, and digital environments and to support continuous improvement.

This position also collaborates with library colleagues to collect and assess relevant data and represents the library in campus, regional, state, and national assessment and UX initiatives. The Assessment and User Experience Librarian routinely evaluates assessment and UX practices to ensure they support the mission and strategic goals of both the library and the University.

Working Hours: Monday through Friday, 8 am to 5 pm with occasional library events which may require extended hours.

Supervision Exercised: This is not a supervisory role.

Required Licensure: ALA-accredited master’s degree in library or information science, or related advanced degree.

Required Qualifications / Skills:

Assessment Strategy and Leadership:

Leads and advances a culture of assessment and user-centered decision-making, aligning initiatives with institutional goals and accreditation requirements. Coordinates and supports library-wide assessment and UX efforts, including data collection, analysis, and consultation with library units to develop meaningful measures and communicate impact. Informs strategic planning and organizational decision-making through analysis and communication of evidence-based findings. Develops long-term assessment and UX plans and maintains expertise in assessment methods, UX research, and service design.

Data Analysis & Reporting

Designs and implements assessment methods (surveys, interviews, focus groups, and mixed methods). Analyzes, visualizes, and reports data (e.g., Tableau, Power BI), developing dashboards and presentations to communicate impact and support decision-making. Conduct benchmarking and trend analysis (e.g., ACRL, ARL). Coordinates data preparation for national surveys, accreditation, and institutional reporting.

User Experience and Service Design

Leads development and implementation of a coordinated, library-wide UX strategy aligned with assessment and organizational priorities. Conducts usability testing and user research, engaging users to identify needs, barriers, and opportunities to improve services, spaces, and digital experiences. Analyzes user engagement, interactions, and impact to identify trends, underserved populations, and priorities for user-centered improvements. Collaborates with library units to design and assess UX enhancements and promotes integration of UX principles into planning and decision-making.

Collaboration, Outreach, and Professional Engagement

• Serves as library liaison for assigned academic department(s). In collaboration with teaching and research faculty in the colleges, develops select areas of the library’s subject resources by identifying and selecting new materials for the collection and by evaluating existing materials for possible withdrawal from the collection. Engages with departmental faculty to better understand and meet their library needs, develops collegial partnerships, and promotes library services and resources. Contributes to overall collection development through participation in the evaluation and development of the collection and in the review and selection of research databases and other library resources as appropriate. Works collaboratively with library faculty, staff, campus partners, and institutional stakeholders to advance assessment, UX, and continuous improvement initiatives to advance assessment, UX, and continuous improvement initiatives. Represents the library in campus, regional, and national assessment and UX communities, including participation in relevant FLVC and professional communities as appropriate. Develops training and documentation related to assessment tools, data literacy, UX methods, and evidence-based practice.

Other Job Accountabilities:

Participates in the planning and policy making bodies of the library and University as appropriate. Serves on library, University, and statewide committees or project teams as appropriate. Maintains awareness of current campus issues and developments in library and information science with attention to trends in assessment and UX Participates in training and professional development activities. Participates in library-wide activities and/or special projects as appropriate in consultation with supervisor.

Anticipated Start Date: The position is expected to begin on November 9, 2026

Department Requirements:

Knowledge of assessment practices, principles, and trends in libraries and/or higher education and familiarity with UX or user-centered design principles Requires excellent communication and analytical skills, including ability to report complex data. Ability to manage projects effectively and set priorities.

Preferred Qualifications/Skills:

• Possess professional experience in an academic library. Has experience with data visualization tools (e.g., Tableau, Power BI) or equivalent platforms Is familiar with Ex Libris’ Alma and Primo VE, and Springshare products. Has the knowledge of best practices related to data privacy, ethical data collection, and responsible use of assessment data. Possess experience conducting usability testing or UX research. Is familiar with user-centered or service design methodologies.

• Is experienced in evaluating digital interfaces, websites, or discovery systems.

• Attains the knowledge of accessibility and inclusive design principles Has experience with national assessment initiatives such as ACRL. Has creative problem-solving skills with a willingness to be flexible and experiment with new methods and technologies. Can collaborate and maintain collegial working relationships with administrators, staff, and faculty inside and outside the library.

• About the Department: For more information about the Thomas G. Carpenter Library visit https:://www.unf.edu/library.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.