ASM - VW Assistant Service Manager

Antwerpen Chrysler Jeep Dodge Ram; Pasadena, Northern (MD, KY); Hybrid; USD 32,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Sick time / Vacation after 1 year

Job summary

Antwerpen Volkswagen in Pasadena, MD is seeking an experienced Service Advisor to greet customers, document concerns, and coordinate repairs.

You will prepare estimates, communicate with technicians, upsell services, and maintain accurate records; a valid driver's license and strong communication are required.

Qualifications

• Previous experience as a Service Advisor is REQUIRED
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using computer software for service writing and invoicing
• Detail-oriented with strong organizational skills
• Listen to customers’ concerns accurately
• A valid driver’s license

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Perform vehicle inspections and recommend necessary repairs or maintenance
• Prepare accurate estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Keep customers informed about the status of their vehicles
• Up sell additional services or products as appropriate via our Menu
• Process customer payments and maintain accurate records
• Maintain a clean and organized work area

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Listening to customers

Tools

Service writing software

Invoicing software

MS Office

Job description

Hiring Top Talent, Hardworking, Reliable, Organized Individual!

Antwerpen Volkswagen

8065 Ritchie Hwy

Pasadena, MD 21122

Contact Mike Williams (GM)

410-905-5046

Full-time (32K–150K a year)

If you are an automotive professional with experience as a service advisor (REGARDLESS OF MANUFACTURER) …WE WANT, YOU!
___________________________________________________________________________

Job highlights

• Expand your Horizons
• New Opportunities Await
• Growing with you

Benefits

• Medical, Dental, Vision, Disability insurance and more
• Sick time available upon hire
• Vacation after 1 year
• 401(k) plan

Qualifications

• Previous experience as a Service Advisor is REQUIRED
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using computer software for service writing and invoicing
• Detail-oriented with strong organizational skills
• Listen to customers’ concerns accurately
• A valid driver’s license

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Perform vehicle inspections and recommend necessary repairs or maintenance
• Prepare accurate estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Keep customers informed about the status of their vehicles
• Up sell additional services or products as appropriate via our Menu
• Process customer payments and maintain accurate records
• Maintain a clean and organized work area