Asian Relationship Marketing Executive

Mohegan Sun; Montville (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Mohegan Sun in Montville, CT seeks a guest-services professional focused on increasing player frequency and developing new Asian casino customers. You will attract and greet guests, promote events, and manage comps while delivering exceptional service on the casino floor.

This role requires 2+ years in customer service, fluency in English, and at least one Asian dialect. You’ll handle reservations and inquiries, work flexible shifts, and protect confidentiality of marketing programs.

Qualifications

• High School Diploma or equivalent.
• Two years of experience in the service industry involving extensive contact with customers or the general public.
• Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture.

Responsibilities

• Attracts business from existing customers to increase trip frequency and invites patrons to events.
• Identifies and greets guests in pit and slot areas providing comps and other services as required.
• Promotes Asian and casino events.
• Handles internal and external calls, customer reservations, customer complaints, etc.

Skills

Fluent English

Excellent communication

Guest relations

Asian culture awareness

Education

High School Diploma or equivalent

Tools

Salesforce

SharePoint

LMS

Rainmaker

Job description

Position Summary:

This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.

Primary Duties and Responsibilities:

• Attracts business from existing customers to increase trip frequency and invites patrons to events


• Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required


• Promotes Asian and casino events


• Handles internal and external calls, customer reservations, customer complaints, etc.


• Obtains information on new guests, issues Momentum cards and explains the benefits of membership


• Remains visible on the casino floor


• Offers and issues comps and event tickets to qualified customers


• Maintains and respects the confidentiality of marketing programs, guest information and databases

Secondary Duties and Responsibilities:

• Performs telemarketing duties using the Telemarketing software


• Assists with internal department translations, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent


• Two years of experience in the service industry involving extensive contact with customers or the general public


• Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture

Competencies:

• Excellent written and verbal communications skills


• Ability to multi-task and adhere to deadlines


• Ability to make sound judgment calls relating to comps


• Ability to remain in control in stressful or high pressure situations


• Excellent negotiation and reasoning skills


• Ability to interact with large and small groups in a highly professional manner


• Adaptable and open to new ideas and changes


• Demonstrates consistent politeness and a positive attitude toward guests

Training Requirements:

• Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems


• Knowledge of department policies and procedures

Physical Demands and Work Environment:

• Must be able to work in a casino environment with smoke, loud noises and low lighting


• Carries a communication device and responds to off-hours communications in order to provide 24/7 service


• Must be able to work various shifts and flexible hours and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That’s opportunity!

Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.