Asian Executive Host

Delaware Park; Wilmington (DE); Hybrid; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Delaware Park is seeking a Casino Host to coordinate and lead on- and off-site events for high-limit guests, driving loyalty and incremental business. The role requires strong English communication, discretion, and the ability to work a flexible schedule in a fast-paced environment.

Typically 3–5 years of Casino Host experience and knowledge of casino operations are preferred. The role emphasizes guest relations, incident reporting, and maintaining confidentiality on all duties.

Qualifikationen

• Three to five years of Casino Host experience preferred.
• English, Cantonese, Mandarin or Vietnamese dialects sufficient to perform the role.
• Must pass background check and Delaware Lottery licensing requirements.
• Proficiency with Microsoft Windows systems.

Aufgaben

• Establish, coordinate and lead on- and off-site events for high-limit guests.
• Maintain knowledge of machines, tables, promotions and events.
• Generate incremental business and drive loyalty through written and telemarketing.
• Maintain an active presence on the casino floor and engage high-value guests.
• Review guest profiles to identify needs and opportunities daily.
• Foster a positive, confidential guest relationship and environment.

Kenntnisse

English proficiency

Cantonese

Mandarin

Vietnamese

Customer service

Tools

Microsoft Windows

Jobbeschreibung

JOB RESPONSIBILITIES

• Establish, coordinate, and lead both on- and off-site events for high-limit guests


• Maintain up-to-date knowledge of all machines, table games, promotions, and special events.


• Generate incremental business and drive additional trips from loyal guests through written communication and telemarketing.


• Maintain an active presence on the casino floor, identifying, engaging and developing high-value and potential high-value guests while monitoring the overall guest experience.


• Review and evaluate confidential customer profiles, including player activity, play history, offers, preferences, and other relevant information, to determine appropriate customer needs and opportunities daily.


• Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating an ongoing host and player relationship.


• Assist in recognizing guests and issuing comps, as authorized.


• Handle guest concerns and complaints and report all incidents to department leadership.


• Communicate effectively, both verbally and in writing, while promoting positive team member and guest relations.


• Maintain professionalism, discretion, and confidentiality at all times when working with other team members and guests.

JOB REQUIREMENTS

• Three (3) to Five (5) years of Casino Host experience preferred.


• Ability to read, write, speak, understand, or communicate in English, Cantonese, Mandarin, or Vietnamese dialects sufficiently to perform the necessary functions of this position.


• Must be able to successfully complete the background check and licensing process required by the Delaware Lottery.


• Knowledge of Microsoft Windows systems.


• Act with discretion and maintain confidentiality in handling sensitive information.


• Must be able to walk and stand for at least a full eight (8)-hour shift.


• Must be able to lift to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift


• Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.


• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.


• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.


• Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department leadership.


• Perform all other duties as assigned.