Asian Cuisine F&B Host-ess

ViziRecruiter,LLC.; Charles Town (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team in an exciting industry where fun meets professionalism! This role offers the chance to provide exceptional customer service in a fast-paced environment, ensuring guests have memorable experiences. You'll be part of a supportive company that values your career growth and well-being, offering competitive benefits from day one. If you're passionate about hospitality and thrive in a lively atmosphere, this position is perfect for you. Embrace the opportunity to grow and advance in your career while making a positive impact on guests' experiences.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Must be at least 18 years old and possess a High School diploma or GED.
• Ability to read, write, and interpret safety rules and procedures.

Responsibilities

• Greet guests warmly and ensure exceptional service.
• Coordinate dining room activities for prompt service.
• Maintain cleanliness and organization of dining areas.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

Yelp or QSR system

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

1. Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.
2. Must deliver ACES Guest Service to every guest during each interaction
3. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.
4. Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.
5. Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.
6. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
7. Must adhere to HCCTR as well as all Food and Beverage policies.
8. Schedules dining reservations and arranges parties or special services for diners.
9. Communicates guests’ comments, concerns to management.
10. Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
11. Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.
12. Assist in table clears and resets.
13. Maintains guest information in Yelp or QSR system.
14. Totals receipts, at end of shift, to verify sales and clears cash register.
15. Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.
16. Maintains valid WV racing license, Food Handlers permit and TIPS certifications

Requirements

1. Applicant must be at least eighteen (18) years of age to apply. High School diploma or general education degree (GED), Actively enrolled in High School or experience in lieu of education.
2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
3. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
4. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
5. Must qualify for licensing with the West Virginia Racing Commission.
6. Must be able to obtain proper Food Handler Certification.
7. Must be certified in TIPS training. This training is provided during New Hire Orientation at company expense.
8. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms and taste or smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
9. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions. Must be able to work in a smoke-filled environment. The noise level in the work environment is usually loud.