Asia Education Tech Customer Success Manager

Instructure, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Professional development

Tech & tools

Recognition program

Inclusive culture

Job summary

Instructure, Inc. is seeking a Customer Success Manager to own the customer relationship across a portfolio of education customers in Asia, driving measurable value from the Instructure ecosystem and building a foundation for long-term success.

You will partner with Sales and Renewals, lead strategic engagements and value reviews, coordinate with Support and Product, manage renewal risk, and identify growth opportunities while ensuring strong outcomes and adoption.

Qualifications

• Empathy and curiosity to understand customer needs and communicate clearly.
• Ownership mindset with ability to drive actions to an outcome.
• Commercial awareness when discussing value, renewal risk and growth.
• Experience building trusted relationships with senior stakeholders.
• Strategic thinking with execution discipline for a portfolio.
• Strong English communication skills (written and spoken).
• Experience using CRM or CS/project tools to manage activity.

Responsibilities

• Own customer relationships across Asia education customers, driving value and success.
• Lead strategic planning, value reviews, and executive conversations with clear outcomes.
• Coordinate with Support, Services, Product, and Sales to resolve challenges.
• Manage renewal readiness and proactively identify risks and barriers.
• Identify growth opportunities and partner with Sales for expansions.
• Advocate for customers to improve product and experience.
• Maintain disciplined visibility of customer strategy and actions.

Skills

Empathy

Ownership

Commercial awareness

Stakeholder management

Strategic thinking

Written & verbal English

Customer success

Tools

CRM software

Job description

Instructure, Inc. is seeking a Customer Success Manager to own the customer relationship across a portfolio of education customers in Asia, driving measurable value from the Instructure ecosystem and building a foundation for long-term success.

You will partner with Sales and Renewals, lead strategic engagements and value reviews, coordinate with Support and Product, manage renewal risk, and identify growth opportunities while ensuring strong outcomes and adoption.