ASE Customer Service Agent - Full -Time

Skywest Airlines of USA; Aspen (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Worldwide flight benefits

401(k) match

Profit sharing

Great team atmosphere

Potential for advancement

Shift-trade flexibility

Job summary

Skywest Airlines of USA is hiring for a position at its Aspen location. The role involves greeting passengers, issuing tickets, and providing seat assignments in a friendly manner. You will assist passengers with special needs and manage customer complaints.

Requirements include being 18 years or older, holding a High School Diploma or GED, passing background checks, and lifting up to 50 lbs. This is a full-time position starting at $20 per hour.

Qualifications

• Must be 18 years or older.
• Ability to lift 50 lbs with accommodation if necessary.
• Willingness to work a flexible schedule including split shifts.

Responsibilities

• Greet passengers and issue tickets.
• Assist special-needs passengers and resolve complaints.
• Communicate with ground and flight crews.

Education

High School Diploma or GED

Job description

About SkyWest

SkyWest Airlines is the career destination for more than 16,000 professionals who are literally 'going places' with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of 'America’s Best Employers' by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest’s success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in a positive direction. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!

Benefits

• Worldwide flight benefits for you and your family
• 401(k) match
• Profit sharing
• Working in a great team atmosphere
• The potential to advance within the company
• Shift-trade flexibility

Primary Job Duties

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers who arrive without their luggage, and rebook passengers, all in a prompt and friendly manner
• Assist special-needs passengers and resolve customer complaints
• Communicate clearly with ground personnel and flight crews
• Calmly handle situations such as canceled and delayed flights
• Other duties as assigned

Minimum Requirements

• 18 years old or older
• Have a High School Diploma or GED
• Pass a pre-placement background check and drug screen
• Legally authorized to work in the United States for any employer without sponsorship
• Lift 50 lbs. with or without reasonable accommodation
• This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
• This is a full-time position, starting at $20 an hour
• Due to the nature of the operation, employees may be asked to remain onsite beyond their scheduled end time in response to irregular operations
• This is not a Department of Transportation safety-sensitive position