ASC Bilingual Patient Care Coordinator, Front Office - Biltmore

Arizona Kidney Disease and Hypertension Center (AKDHC); Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision benefits

Opportunities for growth

Job summary

Arizona Kidney Disease and Hypertension Center (AKDHC) is seeking an ASC Bilingual Patient Care Coordinator, Front Desk at the AKDHC Biltmore Access Surgery Center in Phoenix. Under supervision, you will perform medical assistant functions and support office staff in patient care and administrative tasks.

The role requires Spanish fluency, strong communication, and the ability to multi-task in a busy outpatient environment.

Qualifications

• Medical Assistant certification or related diploma preferred.
• Spanish fluency required for frequent interaction with Spanish-speaking patients.
• 1–2 years front/back office experience preferred.
• Ability to multi-task and work well in a team environment.
• Proficiency with basic office equipment and EMR systems.

Responsibilities

• Perform front desk and back-office patient care activities as part of a medical team.
• Schedule procedures and 24-hour blood pressure monitoring; provide patient education.
• Interview patients, measure vital signs, update medication lists, and document in EMR.
• Notify physician of clinical status changes and abnormal test results.
• Process patient records, HIPAA-compliant requests, and recall/discharge processes.
• Support office personnel with clerical tasks, phone coverage, and inventory management.

Skills

Spanish fluency

Customer service

Communication skills

Multitasking

Teamwork

Education

Medical Assistant certification preferred

Diploma or certificate in medical assisting

Tools

EMR software

Stethoscope

Scanner/Printer/Phone

Job description

ASC Bilingual Patient Care Coordinator, Front Office - AKDHC Biltmore Access Surgery Center

Job ID

21861

City

Phoenix

Published date

14-May-2026

State

Arizona

Country

United States

85016

Description & Requirements

Arizona Kidney Disease and Hypertension Center (AKDHC) is one of the nation's largest groups of physicians specializing in the care of patients with renal disease. Since 1976, we have enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona. We are a professional medical association consisting of physicians and other vital support staff. We are seeking Patient Care Coordinators to join our team. To learn more about us, please visit our website:www.akdhc.com .

ASC Bilingual Patient Care Coordinator, Front Desk - AKDHC Biltmore Access Surgery Center

Under the direction of the Office Coordinator, the ASC Bilingual Patient Care Coordinator, Front Desk will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed.

Responsibilities:

• Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
• Schedule and process 24-hour blood pressure monitoring.
• Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients’ charts/EMR to include urine tests per Clinitek.
• Notify physician of changes in patient’s clinical status and/or abnormal test results.
• Collect urine samples and process specimens for courier transport.
• Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
• Adhere to company policies and procedures and prioritize and complete day to day activities.
• Maintain office equipment, office, and medical supplies through efficient inventory management.
• Process Hospital Disposition Reports.
• Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
• Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
• Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
• Assist in the annual purging process of patient charts.
• May be required to report to alternate AKDHC worksites, as directed.

Qualifications:

• Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants preferred
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
• Spanish fluency required due to frequent interaction with Spanish-speaking customers.
• 1-2 years front/back office experience preferred
• Ability to support a pleasant, positive and cooperative teamwork environment
• Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier.
• Ability to multi-task and lift and/or move 50 pounds essential.

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.