AS/400 Desktop Engineer – IT Support (Contract)

Hi-Tech Solutions; Pleasant Prairie (WI); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Health benefits

Flexible work hours

Job summary

A leading IT consulting firm is seeking two Desktop Engineers for long-term contract roles in Pleasant Prairie, WI. Candidates must have a minimum of 2 years' experience in help desk support and knowledge of AS400. Responsibilities include troubleshooting hardware/software issues, managing incident tickets, and participating in disaster recovery exercises. The position offers a top pay range of $20-30 an hour with training available, flexible work hours, and opportunities for permanent hire.

Qualifications

• 2+ years’ experience in help desk support and data center operations.
• Ability to troubleshoot and analyze issues within AS400 and Windows network.
• Strong communication and customer service skills.

Responsibilities

• Create incident tickets and route them for processing.
• Provide troubleshooting assistance for hardware and software issues.
• Participate in disaster recovery and business continuity exercises.

Skills

Troubleshooting

Customer service

Problem-solving

Networking fundamentals

AS400

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Windows 7

Microsoft Office

VPN

Citrix

Lotus Notes

Job description

A leading IT consulting firm is seeking two Desktop Engineers for long-term contract roles in Pleasant Prairie, WI. Candidates must have a minimum of 2 years' experience in help desk support and knowledge of AS400. Responsibilities include troubleshooting hardware/software issues, managing incident tickets, and participating in disaster recovery exercises. The position offers a top pay range of $20-30 an hour with training available, flexible work hours, and opportunities for permanent hire.