Artisan Watch Technician - Repair, Engraving & Guest Care

Shinola- Retail; Los Angeles (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision (for FT andPT

401k with company match

Employee assistance program

Pet Insurance

Merchandise discounts

Complimentary employee watch

Job summary

Shinola is seeking a Retail Watch Technician (Artisan) in Los Angeles to provide repair and engraving services for Shinola products. The role includes handling serviced watches, jewelry, and communicating with stores and corporate partners to ensure repair and engraving quality enhances guest experience.

Responsibilities include completing watch repairs efficiently, resolving engraving or repair issues, processing engraving orders, ordering supplies, and supporting guest experience during peak

Qualifications

• Strong customer service skills and attention to detail.
• Excellent written and verbal communication."
• Dexterity and hands-on precision for watch repair and engraving.

Responsibilities

• Perform watch repairs and engraving with quality and efficiency.
• Manage shipping, handling, and data capture for serviced items.
• Engage with stores and corporate partners to ensure best practices.
• Assist with engraving orders and weekly reporting.

Skills

Customer service

Attention to detail

Dexterity

Communication

Independent work

Tools

Salesforce

Job description

Shinola is seeking a Retail Watch Technician (Artisan) in Los Angeles to provide repair and engraving services for Shinola products. The role includes handling serviced watches, jewelry, and communicating with stores and corporate partners to ensure repair and engraving quality enhances guest experience.

Responsibilities include completing watch repairs efficiently, resolving engraving or repair issues, processing engraving orders, ordering supplies, and supporting guest experience during peak