Army TAP Installation Lead for Soldier Transitions

CALIBRE Systems Inc; Fort Knox (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

CALIBRE Systems Inc. seeks a Contract Installation Manager to lead daily Army Transition Assistance Program operations at Fort Knox, serving as the primary contractor point of contact for Government and command stakeholders.

This role oversees TAPCenter activities, staffing, scheduling, and service delivery to ensure mission-ready transitions for Soldiers. The CIM supervises counselors, monitors performance, ensures compliance with Army TAP requirements, and coordinates with Government

Qualifications

• Bachelor's degree required.
• Minimum of two years' Army TAP experience in career counseling, transition assistance, workforce development, military personnel support, education, human services, or a related field.
• Experience coordinating schedules, personnel, stakeholder activities, and customer-facing operations.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Organizational skills

Customer service

Communication

Stakeholder engagement

Staff supervision

Scheduling

Data entry

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CALIBRE Systems Inc. seeks a Contract Installation Manager to lead daily Army Transition Assistance Program operations at Fort Knox, serving as the primary contractor point of contact for Government and command stakeholders.

This role oversees TAPCenter activities, staffing, scheduling, and service delivery to ensure mission-ready transitions for Soldiers. The CIM supervises counselors, monitors performance, ensures compliance with Army TAP requirements, and coordinates with Government