Armed Guard - Security Manager

Swetman Security Service; Biloxi (MS); On-site; USD 40,000 - 44,000; Full time

Job summary

Swetman Security Service in Biloxi, MS is seeking a Guard Force Manager to oversee all security operations and ensure the safety of client properties and personnel. This role involves developing security programs, managing staff, and maintaining compliance with regulations.

The ideal candidate should possess a minimum of 5 years of experience in a related field, strong leadership skills, and the ability to manage incidents effectively. A high school diploma is required, with preference given for an associate’s degree in Security Management.

Qualifications

• Minimum 5 years of experience in security, military, or law enforcement.
• Experience in managing personnel and conducting staff training.
• Strong capability to work under pressure and solve problems.

Responsibilities

• Oversee all security operations to protect client property and personnel.
• Manage and lead all security personnel, ensuring compliance with training.
• Develop staffing schedules and monitor attendance and workforce utilization.

Skills

Strong leadership

Communication skills

Interpersonal skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Associate’s degree in Security Management

Tools

CCTV

Access control systems

Alarm monitoring

Job description

Position Information

Location: Biloxi, MS 39530

Position Type: Full Time

Position Overview: Guard Force Manager

Compensation

This is a salaried position with an annual pay range of $40,000 – $44,000, based on experience and qualifications. Additional bonus potential is available and will be determined by performance, training completion, and overall operational success.

Duties and Responsibilities

Security Operations Management

• Oversee all security operations to ensure the protection of client property, personnel, and assets.
• Ensure consistent enforcement of all security policies, procedures, post orders, and contractual obligations.
• Develop, implement, and continuously improve site‑specific security programs and operational procedures.
• Monitor overall site performance and implement corrective actions where deficiencies are identified.

Leadership and Personnel Management

• Directly manage, supervise, and lead all assigned security personnel, including supervisors and officers.
• Recruit, hire, train, and retain qualified security staff to maintain appropriate staffing levels.
• Conduct performance evaluations, disciplinary actions, and coaching to ensure high standards of performance.
• Foster a professional, accountable, and team‑oriented work environment.
• Ensure all personnel are properly trained, licensed, and compliant with company and regulatory requirements.

Scheduling and Workforce Management

• Develop and manage staffing schedules to ensure adequate coverage for all shifts and posts.
• Monitor overtime, attendance, and workforce utilization to maintain operational efficiency.
• Address call‑offs, scheduling conflicts, and staffing shortages in a timely manner.

Incident and Emergency Management

• Provide leadership and oversight during incidents, emergencies, and critical situations.
• Ensure proper response protocols are followed and coordinate with emergency services when necessary.
• Review all incident reports for accuracy, completeness, and compliance.
• Conduct post‑incident analysis and implement corrective or preventive measures.

Client Relations and Communication

• Serve as the primary liaison between the client and the security team.
• Maintain regular communication with the client to ensure expectations are met or exceeded.
• Address client concerns, provide updates, and ensure overall satisfaction with security services.
• Conduct regular site meetings and provide operational reports as required.

Compliance and Risk Management

• Ensure all operations comply with local, state, and federal regulations, as well as company policies.
• Conduct regular site inspections, audits, and risk assessments.
• Develop and implement risk mitigation strategies to reduce vulnerabilities.
• Maintain all required documentation, licensing, and certifications.

Reporting and Documentation

• Oversee the completion and accuracy of all reports, including Daily Activity Reports, incident reports, and logs.
• Maintain detailed operational records and ensure proper documentation is submitted to leadership and clients.
• Analyze reports and trends to identify areas for improvement.

Training and Development

• Develop and implement training programs for all security personnel.
• Ensure ongoing training in areas such as emergency response, customer service, and site‑specific procedures.
• Mentor supervisors and officers to support career development and succession planning.

Quality Assurance and Continuous Improvement

• Conduct regular performance audits and site inspections to ensure service quality.
• Identify operational gaps and implement improvements to enhance efficiency and effectiveness.
• Ensure adherence to company standards and contractual obligations at all times.

Qualifications

Education and Certification

• High school diploma or equivalent required; associate’s degree in Security Management or a related field preferred.

Experience

• A minimum of 5‑years of experience in workforce operations, security, military, emergency management, law enforcement, and/or a related field.
• Proven experience in overseeing and managing workforce teams, conducting staff training, and handling personnel issues.

Skills & Competencies

• Strong leadership, communication, and interpersonal skills.
• In‑depth knowledge of security/law enforcement or military workforce operations, surveillance systems, and emergency response protocols.
• Proficient in using security technology such as CCTV, access control systems, and alarm monitoring.
• Excellent problem‑solving and decision‑making abilities under pressure.
• Strong attention to detail and organizational skills.
• Ability to provide constructive feedback and resolve conflicts within a team setting.

Other

• Ability to pass background checks, drug screenings, and maintain a clean record.
• Physical Capabilities: Ability to stand and walk for long/extended periods of time, climb stairs multiple times/day, perform foot patrol around perimeter.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Additional Information

• This role may require working in varying conditions, including outdoor environments or different types of facilities.
• Full‑Time
• Immediate Position Availability