Arity - Customer Success Implementation Intern

Allstate; United States; Remote; USD 30,000 - 45,000; Part time

Job summary

Allstate's Arity internship offers hands-on experience in Customer Success, focusing on SaaS and support. The Solution Implementation Engineer Intern will shadow teams, learn Routely, the Arity SDK and APIs, and how products are architected and supported.

You'll develop skills in iOS/Android testing, data analysis, and collaboration with Product and Engineering, with travel to client sites possible.

Qualifications

• Working toward a degree in computer science, software engineering and development, or relevant work experience.
• Introductory coding and/or mobile development experience
• Knowledge of mobile development tools
• Mastery of excel for analyzing data (use of pivot tables, formulas)
• Interest in data analysis and processing
• Proven ability to understand technical concepts and distill into business terms for key stakeholders to understand
• Interest and passion for working with progressive technologies
• Strong communication and presentation skills.

Responsibilities

• Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs, which support these products.
• Learn about all facets of being a member of Customer Success – selling, nurturing, supporting and having long term relationships and experiences with Customers.
• Learn about our Customers – their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals.
• Learn new technologies in support of Arity’s cloud-based infrastructure, APIs, SDKs and mobile technologies.
• Learn how to work with debugging tools such as Postman and Jupyter Notebooks.
• Support CSMs and the Lead Solution Implementation Engineer by performing technical walk throughs of how to use the product and best practices to optimize implementation and ongoing use.
• Work with the customer support team to understand how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices.
• Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings.
• Collaborate with Customer Success Managers to share critical client activity as you are assisting with onboarding or troubleshooting issues.
• Mature your skills in iOS, Android, mobile testing, data analysis and processing.
• May travel to Client sites to observe and/or participate in 1-2 Customer quarterly business reviews.

Skills

Intro Coding

Excel Pivot Tables

Data Analysis

Strong Communication

APIs Knowledge

Education

CS/SE Degree

Tools

Postman

Jupyter

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is — you guessed it — a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They’re empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction. The Customer Success team is the advocate for our clients – the sounding board. Do you think you’re up for the challenge?

The Role

Arity has an exciting internship opportunity within our Customer Success Organization as a Solution Implementation Engineer. The Intern who fills this role has an interest in how to make transportation safer, smarter, and more efficient as well as a pension for learning how to work with a diverse set of Customers and their data. The Solution Implementation Engineer Intern will shadow a number of roles within the Customer Success organization to understand best practices in Customers Success, SaaS and Support. You are passionate about technology and data and are on your way to building a career in this space while understanding how products and solutions are architected and supported.

Responsibilities:

• Shadow Arity team members to become familiar with Arity flagship products in Telematics and Mobility such as Routely, the Arity SDK and APIs, which support these products.

• Learn about all facets of being a member of Customer Success – selling, nurturing, supporting and having long term relationships and experiences with Customers.

• Learn about our Customers – their business strategies, goals and how using Arity Solutions and Services helps Customers to achieve their goals.

• Learn new technologies in support of Arity’s cloud-based infrastructure, APIs, SDKs and mobile technologies.

• Learn how to work with debugging tools such as Postman and Jupyter Notebooks.

• Support CSMs and the Lead Solution Implementation Engineer by performing technical walk throughs of how to use the product and best practices to optimize implementation and ongoing use.

• Work with the customer support team to understand how to troubleshoot and resolve issues, working with internal and external resources, and learn customer support best practices.

• Collaborate with Product, and Engineering, to understand the implementation, and adaptation, of Arity products, solutions, and capabilities, based on feedback from Customers and your key learnings.

• Collaborate with Customer Success Managers to share critical client activity as you are assisting with onboarding or troubleshooting issues.

• Mature your skills in iOS, Android, mobile testing, data analysis and processing.

• May travel to Client sites to observe and/or participate in 1-2 Customer quarterly business reviews.

Required Qualifications

• Working toward a degree in computer science, software engineering and development, or relevant work experience.

• Introductory coding and/or mobile development experience

• Knowledge of mobile development tools

• Mastery of excel for analyzing data (use of pivot tables, formulas)

• Interest in data analysis and processing

• Proven ability to understand technical concepts and distill into business terms for key stakeholders to understand

• Interest and passion for working with progressive technologies

• Strong communication and presentation skills.

Preferred Qualifications

• Development experience with mobile apps in iOS or Android

• Exposure and/or experience using APIs

• Exposure and/or experience working with postman, apigee, Jupiter, and/or cloud technologies

At Arity, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. .

Compensation offered for this role is between $22 and $33 an hour and is based on experience and qualifications.

Skills

API Development, API Management, Business Strategies, Collaboration, Mobile Applications, Software as a Service (SaaS)

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.