Arena Security - Security Officer, Event

TOGETHXR; Battle Creek, Northern (MI, KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

TOGETHXR is seeking a Security Officer to maintain a safe, welcoming environment during events at our Michigan venue. You will operate screening equipment, assist with de-escalation, and report incidents with accuracy while ensuring exceptional guest service.

The role requires 18+; ability to pass a background check; CPR/AED and First Aid certification or willingness to obtain within six months. Prior security or customer-service experience is preferred.

Qualifications

• Must be 18+ and able to pass a background check.
• CPR/AED and First Aid certification or willingness to obtain within six months.
• Experience in security or customer service is preferred.

Responsibilities

• Operate screening equipment to ensure safe guest entry.
• Guide guests through metal detection procedures with professionalism.
• Conduct bag searches and communicate venue policies clearly.
• Provide accurate directions and respond to guest inquiries.
• Observe and report unusual activity or safety concerns.
• Generate incident reports and coordinate with teams and partners.
• Escort individuals within the facility as needed.
• Work irregular hours including nights, weekends, and holidays.

Skills

Customer service

Communication

Situational awareness

De-escalation

Education

CPR/AED Certification

First Aid Certification

Tools

EVOLV

Ceia metal detection

X-ray screening

Video surveillance

Job description

Salary Range: $19.00/ hour – 23.00/hourPosition Summary: The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for all during events. Operating within a high-traffic, high-visibility venue, an Officer will play a key role in conflict de-escalation, incident reporting, and coordination with internal teams and external partners. This position requires strong situational awareness, integrity, and a commitment to delivering exceptional customer service while upholding safety standards.Responsibilities/Essential Functions: Operate screening equipment to ensure safe and compliant guest entry.Demonstrate proficiency in image detection while operating X-ray screening systems.Guide guests through metal detection procedures with professionalism and courtesy.Conduct thorough and respectful searches of guest bags and personal belongings.Clearly communicate venue policies and procedures to guests.Provide accurate directions and respond to guest inquiries with a customer-focused approach.Observe and report unusual activity or safety concerns across the venue campus.Perform visual screening and maintain logs of vehicle entries at loading docks.Respond appropriately and efficiently to emergencies.Generate detailed and objective incident reports for documentation and follow-up.Escort individuals to and from designated areas within the facility as needed.Perform other duties as assigned. Position Requirements:Formal Education & Certification: Must be 18 years old.Must be able to pass a background check.CPR/AED and First Aid Certified or willing to become certified within six months of employment. Knowledge & Experience: Proficient computer skills. Familiarity with security protocols, access control procedures, and incident documentation.Prior experience with EVOLV, Ceia metal detection, and/or X-ray screening systems preferred.Prior experience with video surveillance systems and monitoring preferred.Previous experience in a security-related field, experience in a uniformed contract Security Company, military, or law enforcement preferred.Personal Attributes:Demonstrated reliability, dependability, and adaptability in dynamic environments.Exceptional customer service skills with a focus on maintaining a positive guest experience.Strong verbal and written communication skills; able to interact effectively with guests, team members, and management.High attention to detail and situational awareness in fast-paced settings.Proven ability to remain calm, composed, and responsive in high-pressure or emergency situations.Receptive to direction and capable of working independently with minimal supervision. Work Conditions: This position works irregular hours, including nights, weekends, and holidays, based on events. Lifting requirements include being able to lift a minimum of 20 pounds and occasionally up to 50 pounds.Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc., for the entirety of the shift.Available to work at Wild games, concerts, and other events. This may vary depending on evolving business needs. Able to walk up and down steps. ADA/EEO Statement: Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship. We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.