Security Officer Full-Time (Crypto.com Arena) - Internal Only

AEG; Los Angeles (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan with employer match

Paid holidays and vacation

Job summary

AEG is seeking an Event Security Officer I for Crypto.com Arena/Peacock Theater in Los Angeles, CA. The role supports safety for guests, staff and assets with a focus on policy enforcement, guest assistance, and incident response.

Qualified candidates have a high school diploma, 1–2 years of related security experience, and strong communication skills. Availability for evenings, weekends and holidays is required; CPR/First Aid are a plus.

Qualifications

• High School Diploma or equivalent is required.
• Ability to communicate clearly with guests, staff and supervisors.
• Capacity to stay calm and professional in busy environments.

Responsibilities

• Enforce venue Event Policies and assist with visitor management and credential checks.
• Provide directions and information to guests; respond to incidents promptly.
• Conduct regular patrols and communicate via radios during events and non-events.
• Memorize and relay relevant information to team during emergencies and incidents.
• Maintain confidentiality of guest, staff and company information.

Skills

Communication skills

Calm under pressure

Team collaboration

Education

High School Diploma or equivalent

Job description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena is where the world comes to play, perform, and come together. As one of the most iconic venues in sports and live entertainment, we host unforgettable moments, from championship games and global tours to once in a lifetime events that define the culture of Los Angeles.

Owned and operated by AEG, our team brings live experiences to life with creativity, precision, and pride. Every role plays a part in creating nights fans remember, powered by people who care about the details and the impact of getting it right.

If you want your work to show up in real moments, in a venue where history is made every night, there’s a place for you here. Because it happens here.

Job Summary

The Security Department’s team is responsible for the safety and security of Crypto.com Arena and Peacock Theater guests, team members, and assets at all times.

This position is open to current Crypto.com Arena/Peacock Theater part-time Security Officer I's. External applications will not be considered/accepted.

Essential Functions

Event Security Officer

• Ensure enforcement and compliance of the venue’s Event Policies at all times including oversight of visitor management, credential enforcement and Security entry screening processes.
• Assist with directional and informational inquiries.
• Take direction from Supervisors and provide direction to Officer 1’s during Emergency Response and assist guests by providing direction and feedback.
• Conduct patrols of the building on a regular basis
• Utilize radios for communicating incidents.
• Respond to all security and safety related issues in a timely manner.
• Respond to incidents and compile information for Supervisors.
• Perform a variety of duties, often changing from one task to another of a different nature, without the loss of efficiency or composure.
• Use excellent customer service skills when interacting with guests, clients, and staff.
• Complete all assigned tasks within the guidelines and deadlines set by Security Managers and Supervisors.
• Comply with all legal and ethical instructions given by Event Security Managers and Supervisors.
• Ability to memorize, recollect and quickly relay relevant information when requested.
• Ability to interact effectively and calmly with angry or emotional guests and staff during intensely aggravated circumstances.
• Ability to maintain guest, team member, and company confidentiality.
• Have full knowledge of 24/7 Security Operations to include but not limited to: Ramp Procedures, Administrative Office Procedures, Command Center Procedures, Non-Event access control etc.
• Understand and operate Crypto.com Arena and Peacock Theater’s security systems (Genetec, 24/7 Incident Command, Fire Alarm System, AVTEC Dispatch, C-Cure Access Control, Visitor Management, Ramp Bollards and Access Gate, X-Ray Machine etc.).
• Fill- In for Non-Event open shifts as needed.
• Be able to be utilized as an experienced resource in a sensitive and/or high profile area/post during any event as needed.
• Other duties as assigned.

Staff Training

• Assist with Department hiring during the new hire orientation training by being a Coach.
• Assist with training of new Security Officers during On The Job by being a Coach.

Intradepartmental Needs

• Promote ENCORE|LA by becoming an ENCORE|LA advocate for its core principles and values.

Interdepartmental Communications

• Complete all required trainings assigned via Human Resources in a timely manner.

Time Management

• Complete Rest/Meal breaks in accordance with California Labor Laws.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1-2 years of related work experience.
• Demonstrate excellent communication skills.
• Ability to perform calmly under pressure.
• Ability to provide clear communication and support to Security Team Members, Supervisors Management, Venue Tenants and Team Personnel.
• Willingness to accept greater responsibility and accountability.
• Work honestly and effectively with moderate supervision.
• Must demonstrate the ability to perform the job duties of Security Officer I.
• Must have a good record of attendance.
• Must have an active guard card.
• Must be able to work evenings, weekends, and/or holidays as scheduled.

Preferred Qualifications

• CPR / AED / First Aid training

Pay Scale

$23.45

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

Fair Chance Initiative

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)