Arena Plaza Security & Guest Experience Lead

Milwaukee Bucks, Inc; Milwaukee (WI); Sur place; USD 23 000 - 33 000; Temps partiel

Avantages offerts par ce poste

Mental Health Resources

On-the-job Training

Milwaukee Bucks and NBA League Disount

Résumé du poste

Milwaukee Bucks, Inc. seeks a Security Admin Service Worker to help provide day-to-day outdoor security at the Plaza and Fiserv Forum. You will assist with crowd control, guide guests, and ensure safety of arena property during events and in surrounding areas.

Responsibilities include conducting area rounds, enforcing arena policies, inspecting bags, and using security tools to detect prohibited items. A high school diploma is required, with previous customer service or security experience

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience in a public setting preferred.
• Willingness to work outside in all weather conditions and long hours.

Responsabilités

• Interact with guests, vendors and employees in a courteous and professional manner; assist with crowd control inside and outside premises; welcome guests, provide assistance and direction for arena services, and answer any questions guests may have.
• Work assigned position in or around the Plaza, parking structure during all scheduled events and Deer District Property; conduct rounds of the area to keep unauthorized individuals away from the performers and out of the restricted areas; assist departments with any security related issues.
• Enforce all Arena policies and procedures; approach violators and communicate with them; warn violators of rule infractions.
• Inspect equipment, bags and items carried into the Plaza; use a hand-held detection tool to detect weapons and prohibited items.
• Monitor guests to ensure compliance with expectations; handle disturbances; escort disruptive individuals to security office if needed.
• Document safety and medical incidents; meet with law enforcement; record data such as property damage and unusual occurrences.
• Control unusual circumstances during emergencies; implement the Emergency Preparedness Plan; alert management to safety concerns.
• Attend pre-event and staff meetings; perform other duties as assigned.

Connaissances

Crowd management

Outdoor work

Customer service

Communication

De-escalation

Attention to detail

Teamwork

Discretion

Staff safety

Formation

High school diploma or equivalent

Outils

Portable radio systems

Paging systems

Description du poste

Milwaukee Bucks, Inc. seeks a Security Admin Service Worker to help provide day-to-day outdoor security at the Plaza and Fiserv Forum. You will assist with crowd control, guide guests, and ensure safety of arena property during events and in surrounding areas.

Responsibilities include conducting area rounds, enforcing arena policies, inspecting bags, and using security tools to detect prohibited items. A high school diploma is required, with previous customer service or security experience